Khu nghỉ dưỡng WoCAL

* Job Summary:
- Report directly to the General Manager. Responsible for Sale, both Travel Industries and Product Training, inbound, DMCs. Be primarily responsible for ensuring a smooth operation in the Sales & Marketing Department. To assist the General Manager in coping with both long- and short-term sales objectives as defined by the management.
* Duties and responsibilities:
- Assist the General Manager in compiling the annual marketing plan and budget.
- Maximize room sales, room revenue and food and beverage business to ensure that target and sales objective are being met.
- Meet all set objectives and sales target laid down by the General Manager in Agency Product Training and generating room nights
- Establish a beneficial relation with our clients, build brick wall around our major accounts and try to turn prospect accounts to become our major accounts, to manage a minimum of 20 accounts.
- Handle all daily matters relating to Travel Agent operation both local and overseas. Control / Follow-up all customer record systems - sales lead to ensure efficient and effective customer account service.
- Check daily sales report and the effectiveness of job function assigned to each sales staff member when completed.
- Control clients name list, file and trace file to ensure it is updated by the respective sales personnel.
- Follow-up on all sales lead and future bookings closely.
- Increase customer contact surface.
- Conduct inspection trip and entertain regular, potential clients and their visiting VIPs both local and overseas.
- Immediately attend to all complaints and take immediate action where possible.
- Ensure T.A, T.O conducted FAM trips and all DMC and tour operators are invited for FAM trips for resorts updated.
- Keep the General Manager informed of the market intelligence and any competitive information. Advise General Manager of relevant events, i.e. new appointment-promotion-transfer-anniversary-birthday of Executive etc. in order that congratulation card can be sent.
- Monitor the production of all tour operators, travel agents and airlines.
- Plan promotional parties for major accounts which give us constant and consistent support and suggest giveaway items when required.
- Provide technical training of hotel product knowledge to sales staff.
- Make recommendations to the General Manager, designed to achieve all sales goals to meet competition, to streamline the administration and in-house servicing.
- Undertake all other duties which may from time to time be delegated by the General Manager in attending or organizing travel events, trade shows, sales trip to targeted markets and representing hotel in overseas Travel industries.
- Undertake - Responsible - Act as a deputy to the General Manager during his/her absence and attend all promotional function organized by the Management.- Degree in Marketing/Sales
- A Postgraduate degree in Marketing or an MBA is preferred
- Have a high level of expertise and experience in his/her field, good technical knowledge of Sales, together with strong people management and interpersonal skills
- Excellent knowledge of European and International markets
- Excellent analytical skills, Creativity & Innovation
- Effective Planning and Business Development
- Effective Leadership and Resource Management
- Problem Solving and Rational Decision Making
- Ability to foster a cooperative work environment
- Ability to come up with effective and innovative sales strategies
- Ability to develop, plan and implement short to long term goals
- Ability to maintain high standards of corporate governance principles
- Excellent Communication Skills in English (oral and written)
- Have experience in management of key international accounts for a specific segment / resort / market for 2 years
- International experience is an essential prerequisite.