PPG Vietnam ★ 4.5

Description
Single or Multiple Accounts / 1 technology - Works Independently, troubleshoot and make decisions. With support, undertake pre- and post-sales technical support including commissioning, installation, testing and maintenance service to customers. Coordinate, investigates, and recommends new business tools for users.

You will report directly to Assistant Technical Manager.

Principal Accountabilities:

Manage and develop Transco – GI (North) Technical Service in Vietnam market meeting customer service expectation and requirement.

Key Responsibilities

1. Implement technical service procedures and standards

2. Support technical service to ensure service on time and meet customer requirements and expectations.

3. Co-operate to investigation and reporting of customer line product complaints. This involves independently calling upon customers to determine scope of problem for either on the spot or follow-up laboratory resolution.

4. Help provide technical service to customers in the entire paint process to meet required online quality and cost targets by ensuring the performance of Transco-GI (North) PPG paint products.

5. Coordinate and support introduction trials of new and modified technology at customer plants to ensure they meet expectations

6. Coordinate and make decision with PPG’s Technical team in ensuring PPG’s paint formulae are reproducible with appropriate testing regimes to result in right first-time production conforming to customer requirements.

7. Comply with Company & statutory E&HS regulations & quality systems.