RecruitGo

Position Overview

RecruitGo is hiring Customer Service and Operations on behalf of our client in Freight Forwarding Industry,

Responsibilities:

Customer Support:

- Act as the primary point of contact for customers regarding the inquiries and shipments.

- Address customer questions and issues promptly, ensuring high levels of satisfaction.

Shipment Coordination:

- Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation.

- Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.

Problem Solving:

- Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.

- Utilize critical thinking to find effective solutions for customer needs.

Documentation and Compliance:

- Prepare and handle all hands-on documentation from end to end, to ensure compliance with international regulations and company policies.

- Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments.

Collaboration:

- Work closely with the teams to provide a seamless customer experience.

- Assist in the development of operational improvements to enhance service delivery.

Performance Tracking:

- Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

Qualifications

- Degree in Logistics, or a related field preferred.

- Minimum of 3 years of experience in freight forwarding operation. Lastest working experience is freight forwarder.

- Strong master of freight forwarding operations, documentation handling, regulations, and industry practices. Main and excellent experience in Airfreight end to end operation.

- Excellent communication skills, both verbal and written, with a strong customer service orientation.

- Detail-oriented with strong organizational and multitasking abilities.

- Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.