Relationshop Inc. 1.9 ★

Mô tả công việc

• Provide expert technical support to clients, addressing and resolving escalated issues promptly.
• Collaborate with Level 1 support engineers to mentor and assist in troubleshooting and problem-solving.
• Investigate and analyze issues related to our web and mobile applications, API integrations, and data platform.
• Communicate effectively with clients to understand and document technical issues and resolutions.
• Work closely with development teams to report and track software bugs and contribute to continuous improvement.
• Contribute to the development and maintenance of support documentation, knowledge base articles, and FAQs.

Yêu cầu công việc

Required Skills:

• Solid understanding of web technologies, including React, AngularJS, Node.js, and mobile technologies like ReactNative.
• Experience with API integrations using PHP, C++, and cloud services such as AWS.
• Familiarity with database technologies, including AWS RDS, Solr, DynamoDB, and others.
• Proficient in scripting languages like Python and PHP.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Previous experience with support for Clickhouse DataWarehouse, Trillabit Reporting, or similar reporting tools.
• Knowledge of tools such as Bash, Crontab, and Memcache.
• Familiarity with AisleOne applications and relevant technologies.

Tại sao bạn sẽ yêu thích làm việc tại đây

Salary Range & Benefits

• Salary: negotiate
• Competitive income with 13th-month salary and attractive performance bonus. • Annual leave: 12 days/year and other leaves/public holidays in accordance with the Labor Law of Vietnam.
• Periodic medical checkup, Health/Social Insurances. Bao Viet Insurance after 10 months of employment.
• Be provided with high performance laptop and screen.
Career Growth
• Opportunity to experience a great workplace where young & world-class talents work together passionately.
• Very diverse offline and online seminars & workshop provided by company, supervisors, mentors and buddies.
• Clear and flexible career path.
Working Environment
• Working in a progressive and international environment.
• Complimentary snacks, fruits, drinks every day.