Rodd & Gunn New Zealand Limited

We are looking to fill a Casual Customer Service Agent position within the RODD & GUNN eLodge team.
This role will be based in our new Ho Chi Minh City HQ for a rapidly expanding global New Zealand based menswear brand.

Sitting within the E-Lodge team, the Customer Service Support Administrator will be responsible for the day-to-day operations of ....


We are offering:
- An exciting and rewarding career with growth and opportunity in a brand new HQ location.
- Working for a global business you will be leveraging and building your knowledge as you are exposed to a talented global team.
- 13th month salary bonus.


About the business

We are a proud New Zealand Menswear brand, with an ever-growing global presence.
As we have expanded our retail footprint across the Southern and Northern Hemisphere, we have done so with a quiet, dogged determination. Our uniquely Kiwi sensibility enables us to forge our own path.
Over the years, we have earned a reputation for crafting timeless garments that are made to last. From the fabrics we source, to the techniques we use to construct our clothing, quality is the undercurrent that buoys us as a brand.
We thrive in a dynamic, fast paced, and innovative environment.

At Rodd & Gunn, we offer a 24/7 x 365 omni-channel experience known as the e-Lodge. We provide global customer service, live chat, phone contact, loyalty support and styling assistance, anytime, anywhere.

Our talented customer service agents use their exceptional product knowledge, can do attitude and sales skills to engage and wow our loyal customers at every opportunity. We strive to go the extra mile, consistently delivering the best possible customer experience, whilst sharing the Rodd & Gunn story.

Due to the broad nature of customer enquiries, no two days will ever be the same. To be successful in this dynamic role, you will be a self-motivated and entrepreneurial problem solver with technical capability and excellent communication skills. You will have a positive can-do attitude, unwavering professionalism, attention to detail and a hunger to learn.

This is a 24/7 industry so flexibility and commitment to shift work is a must!