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Việc làm SAPI
Cập nhật 21/03/2025 14:51
Tìm thấy 0 việc làm đang tuyển dụng
Operations Specialist (Hanoi-Based)
SAPI
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Thông tin cơ bản
Mức lương:
Trên 1000 USD
Chức vụ:
Nhân viên
Ngày đăng tuyển:
05/02/2024
Hạn nộp hồ sơ:
21/03/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hanoi, Vietnam
Các Phúc Lợi Dành Cho Bạn
Attractive salary package with hybrid and flexible working
20 days annual leave
Comprehensive training upon joining and ongoing throughout your employment
Mô Tả Công Việc
DESCRIPTION
SAPI (sapi.com) is a London-based financial technology company (FinTech) focused on creating the lending infrastructure for the web. We provide innovative lending solutions to businesses through our advanced technology platform. Our mission is to help small businesses thrive.
SAPI is backed by prominent investors, including unicorn founder-turn-investors and top venture funds in the UK and Europe. Our headquarters is based in London, and we are currently looking to expand our office in Vietnam. Join us!
About the Role
Salary: USD 1,000+ PM
We are looking for driven and detail-oriented Operations Specialist, who will play a key role in delivering exceptional services to our Partners and Customers. Your responsibilities include:
A. Client Relations:
- For our Customer: Act as a dedicated service specialist, managing borrower relations and ensuring a smooth, positive experience through effective communication and top-tier customer service.
- For our Partners: Provide comprehensive support, from operational guidance to technical assistance, enhancing partners' understanding and execution of our lending operations.
B. Product Operations
You will handle the borrowers’ applications, which will include:
- Application Processing: Review customer information during application, communicate for additional details, and prepare preliminary evaluations for the Underwriting team.
- Data Management: Ensure accurate and thorough data entry and maintenance in our systems.
- Reporting: Prepare and maintain precise reports on our product and customer status, repayments, and other key metrics as requested by our management.
- Process Enhancement: Innovate and optimise processes for improved efficiency and customer experience.
SAPI (sapi.com) is a London-based financial technology company (FinTech) focused on creating the lending infrastructure for the web. We provide innovative lending solutions to businesses through our advanced technology platform. Our mission is to help small businesses thrive.
SAPI is backed by prominent investors, including unicorn founder-turn-investors and top venture funds in the UK and Europe. Our headquarters is based in London, and we are currently looking to expand our office in Vietnam. Join us!
About the Role
Salary: USD 1,000+ PM
We are looking for driven and detail-oriented Operations Specialist, who will play a key role in delivering exceptional services to our Partners and Customers. Your responsibilities include:
A. Client Relations:
- For our Customer: Act as a dedicated service specialist, managing borrower relations and ensuring a smooth, positive experience through effective communication and top-tier customer service.
- For our Partners: Provide comprehensive support, from operational guidance to technical assistance, enhancing partners' understanding and execution of our lending operations.
B. Product Operations
You will handle the borrowers’ applications, which will include:
- Application Processing: Review customer information during application, communicate for additional details, and prepare preliminary evaluations for the Underwriting team.
- Data Management: Ensure accurate and thorough data entry and maintenance in our systems.
- Reporting: Prepare and maintain precise reports on our product and customer status, repayments, and other key metrics as requested by our management.
- Process Enhancement: Innovate and optimise processes for improved efficiency and customer experience.
Yêu Cầu Công Việc
REQUIREMENTS:
- Bachelor's degree.
- Business proficiency in English.
- Tech-savvy: Comfortable navigating and using new software tools. Training will be provided upon joining the company.
- Attention to Detail: Exceptional eye for detail, ensuring accuracy in data entry and application processing. Willing to work with a large volume of paperwork and documentation.
- Communication Skills: Excellent verbal and written communication skills in both client-facing and internal interactions.
- Multitasking: Ability to manage multiple tasks simultaneously while maintaining a high level of efficiency and organisation.
- Customer-Centric: A strong commitment to providing exceptional customer service and support to clients.
- Adaptability: Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
- Team Player: Collaborative approach to work, fostering positive relationships with colleagues and cross-functional teams.
- Willingness to work late hours for collaboration with our UK team.
- The candidate must be based in Hanoi, Vietnam.
BENEFITS
- Attractive salary package.
- Transparent salary structure and progression, with annual consideration for pay rise.
- Hybrid - 2 days per week in our Hanoi office - we trust you, and we're sure you'll do great work from home.
- 20 days annual leave.
- 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time.
- Courses and training opportunities to enhance your professional development within your role.
- An international working environment: Our employees come from around the world, collaborating and communicating in English as our primary language.
- Bachelor's degree.
- Business proficiency in English.
- Tech-savvy: Comfortable navigating and using new software tools. Training will be provided upon joining the company.
- Attention to Detail: Exceptional eye for detail, ensuring accuracy in data entry and application processing. Willing to work with a large volume of paperwork and documentation.
- Communication Skills: Excellent verbal and written communication skills in both client-facing and internal interactions.
- Multitasking: Ability to manage multiple tasks simultaneously while maintaining a high level of efficiency and organisation.
- Customer-Centric: A strong commitment to providing exceptional customer service and support to clients.
- Adaptability: Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
- Team Player: Collaborative approach to work, fostering positive relationships with colleagues and cross-functional teams.
- Willingness to work late hours for collaboration with our UK team.
- The candidate must be based in Hanoi, Vietnam.
BENEFITS
- Attractive salary package.
- Transparent salary structure and progression, with annual consideration for pay rise.
- Hybrid - 2 days per week in our Hanoi office - we trust you, and we're sure you'll do great work from home.
- 20 days annual leave.
- 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time.
- Courses and training opportunities to enhance your professional development within your role.
- An international working environment: Our employees come from around the world, collaborating and communicating in English as our primary language.
Khu vực
Hết hạn ứng tuyển
Báo cáo
SAPI
Xem trang công ty
Quy mô:
25 - 100 nhân viên
Địa điểm:
SAPI (SAPI.com) là một công ty công nghệ tài chính có trụ sở tại London (FinTech) tập trung vào việc tạo ra cơ sở hạ tầng cho vay cho web. Chúng tôi giúp các công ty thanh toán (đối tác của chúng tôi) cung cấp các giải pháp tài chính nhanh chóng và công bằng cho các thương nhân của họ (người vay kinh doanh của chúng tôi) trong khi chia sẻ doanh thu.
SAPI được thành lập bởi Giám đốc điều hành của chúng tôi, Mai Le, một doanh nhân Việt Nam và dày dạn với chuyên môn sâu sắc và nổi tiếng trong ngành tài chính. Kinh nghiệm trước đây của cô Mai Le, trong ngành bao gồm Goldman Sachs, KPMG, HSBC và đếm. SAPI được hỗ trợ bởi các nhà đầu tư nổi tiếng, bao gồm các nhà đầu tư-người sáng lập Unicorn và các nhà đầu tư liên doanh hàng đầu ở Anh và Châu Âu. Có trụ sở tại London, Vương quốc Anh, chúng tôi đang tích cực tìm cách mở rộng đội ngũ của chúng tôi tại Việt Nam.
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