Tcpvn Company Limited

1. User management:
• Serve as the first point of contact for users seeking technical assistance over the phone, email or directly, escalate to the IT Team Lead if can't assist
• Creation of new user accounts, include DMS System, SharePoint sites. Unlock user accounts.
• Diagnosing user faults e.g logon issues, etc.
• Update service requests into service desk system.
• Update IT asset data: hand over, transfer, return, disposal, return, labeling... correctly into IT asset management list.

2. Hardware:
• Configuration and installation of new/replacement PC, and peripheral hardware, including printers, video conference. etc
• Working with vendor directly to get warranty support for broken device
• Provisioning working laptop/equipment and de-provisioning them, put in stock when user exit
• Access information on the CCTV system as required and produce copies for management team. Ensure all CCTV equipment is operating correctly and report any faults to the IT Team Lead
• Management and maintenance of the corporate IT assets
• Support on installation (by vendor) new networking hardware e.g switches, wireless access points
• Network fault diagnosis – Not mandatory
• Liaise with external support suppliers to resolve issues as required

3. Software:
• Deployment of operating system and relevant software as per required
• Installation software and assisting in diagnosing software faults
• Perform patch/upgrade testing as required (Windows Update Only)
• Write and maintain support documentation

4. Other paper works support base on adhoc and request from supervisor