Tdcx Malaysia SDN. BHD 4.1 ★

#BeMore

Are you a sales Rockstar who wants to be part of our team for one of the biggest global internet leader account in the world? Are you passionate, driven, and can deliver outstanding customer service experience? Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company, and work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!


TOP REASONS TO WORK AT TDCX:
• Attractive Remuneration
• Comprehensive Medical Care and Insurance Coverage
• Premium & Instagrammable Workspaces
• Engagement & Recognition Programs
• Strong Learning & Development plans for your growth and career acceleration
• Easy to locate area with direct access to public transport
• Positive culture for you to #BeHappier at work
• Enjoy flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and more than 350 industry awards


WHAT IS YOUR MISSION?
In this position, you will be working with our Global Internet Leader Account to deliver #happier customer experience. Devise and run marketing campaigns for products, services or events that target consumers or other businesses. Usually working under a head of marketing but managing a marketing team, campaign managers oversee campaigns in a variety of formats.


MAIN RESPONSIBILITIES:

• Engage with customers through telephone-based sales techniques to respond to their support inquiries, aligning with established training, standards, and policies.
• Provide expert diagnosis, resolution, and issue tracking for end users based on guidelines, documentation, and scripts.
• Act as a trusted consultant to guide customers in onboarding, developing, and optimizing advertising campaigns through telephone-based marketing.
• Identify and understand customer needs and objectives through consultative sales interactions.
• Take responsibility for driving increased ad spend, upselling, and ensuring the sustainability of customer accounts.
• Manage a high volume of potential clients to meet sales targets and objectives.