The Imperial Group

Check uniform behavior & working skills of employees
Resolve customer complaints
Coordinate customer service and combine other departments when necessary.
Monitor & maintain property and clean the entire Restaurant, inside and out.
Monitor preparation activities at the beginning of the shift, during the shift and at the end of the shift
Supervise, manage & train staff on processes, service skills, food, drinks & service quality
Divide shifts and assign work to employees
Set up service and operational processes with the Restaurant Manager
Perform other tasks as assigned by the department head when required

KNOWLEDGE:
- Menu of dishes, drinks and dipping sauces
- Understand how to use equipment in service areas and mixing areas
- Understand clearly the obligations and responsibilities in the restaurant: welcoming customers, introducing dishes, ordering for customers, processing payments for customers, reporting work, finalizing payments, etc.
- Understand restaurant tools, equipment and stations
- Understand the location, area, and table layout in the restaurant, especially the restrooms, to give instructions to customers
- Understand how to combine food and drinks appropriately
SKILLS:
- Team management
- Good communication
- Understand the work content of subordinate positions to coordinate and support (Food reception); Table set- up and table cleaning; Cleaning tools and equipment , tools, …
- Instruct and divide work for employees

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Cập nhật gần nhất lúc: 2024-09-02 23:30:03