United Nations International School

Key Competencies:

Technical capacity

i Education / qualification
- High School Graduation
- Trade certificate (preferably in Plumbing or Mechanical)
- A car driving license is an advantage

ii Experience
- Minimum 5 years’ experience in a similar role, preferably in large multi-cultural organisations

iii Technical knowledge
- Abilities in using Gmail, Google Sheets, Google Drive, Microsoft Office
- Proficiency in spoken English
- Customer service orientation

Stakeholder responsiveness

i Relationship building
- Demonstrates an understanding of Stakeholders’ needs and expectations
- Shows respect for Stakeholders at all times
- Demonstrates consideration for Stakeholders’ time by being well prepared
- Gives timely and appropriate feedback to Stakeholders
- Builds positive, harmonious and professional relations with Stakeholders’
- Develops an understanding for Stakeholders’ circumstances
- Identifies the appropriate person from Stakeholders’ to elicit right information
- Shows consideration for Stakeholders in making requests

ii. Professional Judgment
- Applies knowledge gained from own and others’ experience
- Provides stakeholders with sound advice
- Judges when to refer to others for advice
- Adapts quickly to stakeholders needs and expectations
- Anticipates stakeholders problems and is proactive with providing solutions

Management skills

i. Team
- Co-operates with fellow team members to add value to work
- Communicates effectively with others so as to not double up on work
- Offers help to others when excess capacity is available
- Shares knowledge and information
- Discusses problems and issues with colleagues to learn from their experiences
- Shows interest in others’ work to develop team spirit and greater understanding of UNIS

ii. Task
- Listens to requests and responds promptly
- Remains on schedule with all work
- Ensures is always well prepared by planning and setting priorities
- Understands scope of job
- Delivers professional advice within scope of experience

iii. People development
- Is clear with instructions and expectations
- Helps junior staff understand what is important

iv. Problem solving
- Takes a logical approach to work and work issues
- Makes best use of available information
- Thinks through problems and possible solutions and tries to solve independently
- Learns from past experiences and applies to new situations
- Identifies problems in the early stages

Personal effectiveness

i. Drive & commitment
- Displays a positive attitude
- Demonstrates pride in UNIS
- Manages time effectively to increase work efficiency
- Is seen to be conscientious
- Works hard to achieve required results
- Strives to improve own performance
- Accepts constructive criticism and uses it to improve performance

ii. Attitude
- Presents a professional and positive image of UNIS
- Dresses appropriately
- Is punctual and manages own time effectively
- Seeks guidance and feedback from others
- Actively seeks to improve technical skills by seeking and responding positively to feedback

Social skills

i. Communication skills
- Communicates clearly, concisely and effectively, both written and spoken
- Actively listens to others
- Adapts behaviour and communication style according to different Stakeholders’ needs and expectations

iii. Social Confidence
- Develops and maintains a network of contacts within UNIS