HAMSA ★ 4.1

Responsibilities

• Learn about products features and update functionalities knowledge continuously

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Identify customer needs and helping customers use specific features

• Propose creative ideas to get more users feedbacks

• Create help desk articles to help customers easily find guidelines for using the app

• Collect and report customers insights to product team for improvement

Qualifications

• Willing to take night shifts and weekend shifts

• At least 6-months experience in supporting digital/Software-as-a-Service (SaaS) products

• Proficient English skills (IELTS > 6.0)

• Effective and positive communication with customers, team members, and managers

• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers

• Good problem-solving, logical thinking, and decision-making skills

• Basic knowledge of HTML, CSS, and JS is a plus

Compensation & benefits

• Competitive salaries for freshers (negotiated based on ability)

• 5-day workweek (Monday to Friday), 7.5h/day, 01 remote working day a month, 12 days of leave annually

• Fulfill your needs for lunch, coffee, snacks, and fresh fruits all day

• Opportunities to participate in badminton clubs and other sports activities

• Create memorable moments and experiences together through company trips

• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing

• Special attention and direction for each member's development

• Ensure that the regimes comply with State regulations