NGSC 3.2 ★

● Purpose
- Monitor system error, performance.
- Support issue in system
- Support User/IT for handle concept of fixing problem issue,...
- Solution advise for new improvement, project
- Research for new requirement for now develop of system in NSRP.
● Responsibility
- SAP System Support (Incident, Change, Problem and System Administrator)
- Report and Data Support.
- Proactive in research and development of technology and give the proposal/suggestion for NSRP as New ABAP version, Fiori, RPA (Robotic Process Automation) in common or SAP Intelligent RPA in particular, etc...
- UI/UX design service for new form/application
- The Service Provider shall provide following technical support & development activities:
- Leading planning, organizing and implementation of all complex situations, which include developing specific objectives, setting and tracking performance measure;
- Produce technical solutions to full fill business demand, Implementation of IT project and Improvement, End User Training, Post Go-live Support.
- SAP ABAP development in SAP ERP/BW/BPC and for SAP HANA platform.
- Implement new development, enhancements and ongoing maintenance of modules/systems
- Acting as an advisor on technical development
- Provide technical guidance to the management team;
- Collaborating with many teams including security, functional, development and operations support groups to efficiently and effectively deliver operational excellence;
- Providing change request analysis and solution design;
- Managing technical issues to resolution;
- Writing, managing and reviewing functional/technical specifications to completion;
- Verifying development test results; and
- Trouble shooting technical issues.
- Interpreting specifications from which programs will be written; designing, testing, debugging and documenting programs and ensuring production and quality of applications to meet specifications across all of NSRP’s IT.
- Designing and implementing technical solutions for conversions, interfaces, enhancements, reports, forms and workflows using BDCs, call transactions, user exits, standard data transfer, dialog programming, etc;
- Workflow problem solving.