CODERSCHOOL

To succeed in this role, you must be able to take good notes during interviews, in both English and Vietnamese.
How you will add value and be successful in this role:
Onboard new mentors to ensure they are well equipped to support our learners.
Foster strong relationships with our mentors, addressing any concerns or needs they might have.
Monthly check-in with mentors to make sure we keep the highest Mentors NPS
Manage mentor-student interactions, ensuring timely and productive sessions.
Collaborate with the Product team to ensure that mentors contribute feedbacks that help to keep our curriculum up-to-date.
Monitor and analyze mentors performance to identify areas of improvement and implement necessary changes.
Organize regular feedback sessions with mentors to continuously improve the mentoring experience.
Handle any operational challenges or conflicts between mentors and learners, ensuring a positive resolution for all parties involved.

Qualifications:
At least 2 years of experience in operations or a similar role within the education or ed-tech industry.
Excellent verbal and written communication skills (English & Vietnamese)
Ability to work in the fast paced work environment.
Ability to multitask and handle operational challenges with poise.
Skills in Excel and/or Python are a major plus, as you analyze data from all the interviews.
Passionate about education and mentorship.
Ability to identify bottlenecks and come up with innovative solutions
A big fan of automation and reduce manual work
What we offer:
Learning and Training allowance 3mils VND/quarter
Free classes at CoderSchool - come experience the product that you‘ll be part of creating! We not only pay for online courses, we give you bonuses to do so. We take learning seriously!
Hair color change allowance
You have the opportunity to make a difference for somebody's life
Macbook is waiting for you on your 1st day
Flexible work from home policy. We’re not fully remote because we find it harder to collaborate, but we allow you to work from home whenever it makes you more productive and other perks

Attractive salary package, Laptop policy, unlimited Sick Leave & Work From Home, up to 19 AL/year
International, young working environment; Awesome company trips, team buildings, parties, etc.
2x annual performance review