Việc làm Geniebook Vietnam
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Geniebook Vietnam
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Operations Analyst
- Hết hạn
Geniebook Vietnam
18 việc làm
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
20/03/2024
Hạn nộp hồ sơ:
19/04/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- 246 Đ. Cống Quỳnh Phường Phạm Ngũ Lão, Quận 1, Thành phố Hồ Chí Minh
Các Phúc Lợi Dành Cho Bạn
Bonus & Salary increment 2 times per year
15 Days
Team Building
Mô Tả Công Việc
Loved by over 220,000 users, Geniebook is Singapore’s largest online learning platform for the English, Mathematics, and Science (EMS) syllabus.
From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. We’re looking out for amazing global talents to scale Geniebook exponentially across Southeast Asia, and we have many exciting roles opening up across a wide range of functions.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
Job Scope
- Review and provide insights on customer-facing team performance on their service quality, retention, renewal and referral
- Strategize customer-facing team management, including commission structures, target management, service SOP optimization, and operations efficiency, to drive a high revenue and ROI team, from a big picture of the business
- Provide insights to drive high engagement and renewal of users, based on data analysis and investigation of user behaviors
- Provide strategies to make internal operations more efficient, including workflow optimization and auto solutions for operations
From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. We’re looking out for amazing global talents to scale Geniebook exponentially across Southeast Asia, and we have many exciting roles opening up across a wide range of functions.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
Job Scope
- Review and provide insights on customer-facing team performance on their service quality, retention, renewal and referral
- Strategize customer-facing team management, including commission structures, target management, service SOP optimization, and operations efficiency, to drive a high revenue and ROI team, from a big picture of the business
- Provide insights to drive high engagement and renewal of users, based on data analysis and investigation of user behaviors
- Provide strategies to make internal operations more efficient, including workflow optimization and auto solutions for operations
Yêu Cầu Công Việc
- Bachelor's degree or diploma.
- Strong analytical and problem-solving skills.
- Customer-centric mindset with a deep understanding of parents' needs for their students.
- Minimum of 5 years of experience in data-driven analytical or operational roles.
- Ability to handle escalated cases and provide appropriate resolutions to customers.
- Strong teamwork and collaboration skills with various stakeholders (LAs, teachers, products, etc.).
- Familiarity with CRM systems.
- Excellent communication skills and proficiency in English.
- Business proficiency in English is highly advantageous.
- Strong analytical and problem-solving skills.
- Customer-centric mindset with a deep understanding of parents' needs for their students.
- Minimum of 5 years of experience in data-driven analytical or operational roles.
- Ability to handle escalated cases and provide appropriate resolutions to customers.
- Strong teamwork and collaboration skills with various stakeholders (LAs, teachers, products, etc.).
- Familiarity with CRM systems.
- Excellent communication skills and proficiency in English.
- Business proficiency in English is highly advantageous.
Khu vực
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