CÔNG TY TNHH GMS GROUP VIỆT NAM

Assisting in Food and Beverage Operations:
Creates and fosters a motivating, empowering, and team-oriented environment focused on continuous improvement and excellent customer service
Provides outstanding customer service to all employees
Responds promptly and proactively to address employee concerns
Utilizes coaching skills across the property
Demonstrates self-confidence, energy, and enthusiasm
Motivates and encourages staff to resolve guest and employee-related issues
Ensuring Exceptional Customer Service:
Delivers excellent customer service
Responds quickly and proactively to address guest concerns
Understands and upholds the brand's service culture
Sets high service expectations for all guests, both internal and external
Takes ownership of guest complaints/problems until they are resolved or addressed by the appropriate manager/employee
Follows up to ensure complaints have been addressed to the guest's satisfaction
Develops relationships with guests to build a loyal customer base, both internally and externally
Additional Responsibilities:
Complies with all corporate accounting procedures
Assists the General Manager as needed with the annual Quality auditHigh school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1-year experience in the food and beverage, culinary, or related professional area.
Fluent in English.
Soft management skills are required.60 days probation with Full salary & Social Insurance
Service charge every month after probation
Attractive remuneration package & 13th-month salary
Professional training courses
Professional workplace with young, dynamic, and excellent team members
Duty meal & Uniform provided
05 working days/week.
Participate in team building and TakeCare activities of the team and hotel
Health check every year
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)
Start your career path in the biggest and one of the most prestigious hotel companies worldwide