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CÔNG TY TNHH SEAL COMMERCE
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Remote Customer Success Specialist ( Afternoon & Night Shift ) - Nationwide
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Thông tin cơ bản
Mức lương:
Tới 700 USD
Chức vụ:
Nhân viên
Ngày đăng tuyển:
31/08/2023
Hạn nộp hồ sơ:
30/09/2023
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Đà Nẵng, Việt Nam
- Hồ Chí Minh, Việt Nam
Các Phúc Lợi Dành Cho Bạn
Attractive salary - Performance review: 2 times per year
Health insurance for team members - Annual Health Checkup at the top clinic in Vietnam
Monthly Reward Program; Yearly performance bonus
Mô Tả Công Việc
Why we’re looking for you
We are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world.
After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product and service, and no negative reviews left.
You’re a great match if you
- Effectively prioritize, multitask, and engage with customers.
Possess empathy, diplomacy, and poise under pressure when working through customer concerns.
- Put the team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing.
You’ll do
- Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
- Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.
- Educate and empower our customers to become better users of the product.
- Thrive on providing support through many different channels of communication – including: email, chat, ticket and social media such as Facebook Group.
- Collaborate with technical staff to learn the product and support the customers to use it effectively.
- Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
- Maintain excellent knowledge of our products and services in order to understand the customer’s needs.
Xem toàn bộ Mô Tả Công Việc We are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world.
After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product and service, and no negative reviews left.
You’re a great match if you
- Effectively prioritize, multitask, and engage with customers.
Possess empathy, diplomacy, and poise under pressure when working through customer concerns.
- Put the team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing.
You’ll do
- Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
- Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.
- Educate and empower our customers to become better users of the product.
- Thrive on providing support through many different channels of communication – including: email, chat, ticket and social media such as Facebook Group.
- Collaborate with technical staff to learn the product and support the customers to use it effectively.
- Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
- Maintain excellent knowledge of our products and services in order to understand the customer’s needs.
Yêu Cầu Công Việc
- English: Advanced level (Effective written communication skills);
- Good Knowledge about e-commerce is a big plus
- Minimum 1+ years’ experience in Customer Support (experience in technology/ e-commerce is an advantage).
- Must be a good team player, capable of working independently as well.
- Patience, attentiveness and goal-oriented focus.
- Being empathy — the ability to understand and share the feelings of another — is more of a character trait than a skill.
- Excellent interpersonal skills and ability to develop relationships with all personality types.
- You’re curious and have a natural ability to “zoom-out” of a problem, in order to ask the right questions.
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
- Ability to work well under pressure and meet tight deadlines.
- Ability to own the customer experience and deliver more than their expectations, treat them well as a guest in your own home
We offer...
- Salary range: upto $700 (GROSS) per month
- Yearly Salary Package: 13th-month salary bonus + Performance bonus: up to 3 months. + Bonus on birthday, 30/4&1/5, 2/9.
- Clear vision of your career progress: performance review with potential for raise 2 times per year and Team Leader promotion opportunity.
- Days off: 12 annual leaves/ year and 12 remote working days/ year.
- Weekly shoulder massage treatment.
- Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
- Annual team building: summer trip, many indoor and outdoor activities such as soccer club, swimming club, cycling club…
- You are encouraged to have a life outside of work: Regular team building activities, tickets to conferences, sporty activities, etc.
- Social insurance & Health insurance for team members & Annual Health
- Checkup at the top clinic in Vietnam
- Work remotely (after probation)
Why you’ll love working here
- Learn product-thinking and customer-centric mindset.
- Collaborative and supportive environment
- Young and passionate colleague
- Professional and creative office view
- Clear & Scientific Agile Framework on the whole company workflow & culture.
- Deliver a top-notch customer experience which helps customers to maximum their benefits container
- Become an expert with in - depth knowledge about world-class products and services
- Own valuable customer relationships in one of the fastest thriving industries.
Working time (optional):
Option 1: Sunday to Thursday (01:00 PM - 10:00 PM) or Tuesday to Saturday (01:00 PM – 10:00PM)
Option 2: Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM – 06:00AM)
- Good Knowledge about e-commerce is a big plus
- Minimum 1+ years’ experience in Customer Support (experience in technology/ e-commerce is an advantage).
- Must be a good team player, capable of working independently as well.
- Patience, attentiveness and goal-oriented focus.
- Being empathy — the ability to understand and share the feelings of another — is more of a character trait than a skill.
- Excellent interpersonal skills and ability to develop relationships with all personality types.
- You’re curious and have a natural ability to “zoom-out” of a problem, in order to ask the right questions.
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
- Ability to work well under pressure and meet tight deadlines.
- Ability to own the customer experience and deliver more than their expectations, treat them well as a guest in your own home
We offer...
- Salary range: upto $700 (GROSS) per month
- Yearly Salary Package: 13th-month salary bonus + Performance bonus: up to 3 months. + Bonus on birthday, 30/4&1/5, 2/9.
- Clear vision of your career progress: performance review with potential for raise 2 times per year and Team Leader promotion opportunity.
- Days off: 12 annual leaves/ year and 12 remote working days/ year.
- Weekly shoulder massage treatment.
- Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
- Annual team building: summer trip, many indoor and outdoor activities such as soccer club, swimming club, cycling club…
- You are encouraged to have a life outside of work: Regular team building activities, tickets to conferences, sporty activities, etc.
- Social insurance & Health insurance for team members & Annual Health
- Checkup at the top clinic in Vietnam
- Work remotely (after probation)
Why you’ll love working here
- Learn product-thinking and customer-centric mindset.
- Collaborative and supportive environment
- Young and passionate colleague
- Professional and creative office view
- Clear & Scientific Agile Framework on the whole company workflow & culture.
- Deliver a top-notch customer experience which helps customers to maximum their benefits container
- Become an expert with in - depth knowledge about world-class products and services
- Own valuable customer relationships in one of the fastest thriving industries.
Working time (optional):
Option 1: Sunday to Thursday (01:00 PM - 10:00 PM) or Tuesday to Saturday (01:00 PM – 10:00PM)
Option 2: Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM – 06:00AM)
Khu vực
Quy mô:
200 - 500 nhân viên
Địa điểm:
Seal Commerce - Là công ty Công Nghệ phát triển sản phẩm E-commerce trên thị trường quốc tế.
Song hành cùng tầm nhìn tạo nên cuộc sống tốt đẹp hơn với E-commerce, đồng thời ghi tên mình trên bản đồ những Công ty E-commerce dẫn đầu với các sản phẩm vượt qua mọi giới hạn tác động đến mọi người dùng trên toàn thế giới
Thành lập từ 2017, hiện Seal Commerce đã bước đầu gặt hái được những thành tựu đáng ghi nhận từ 2 sản phẩm cốt lõi là GemPages & EcomSolid
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
- Hưởng quyền lợi bảo hiểm 24/7
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty được thành lập năm 2017
Mission
Với mong muốn giúp Users có thể xây dựng các cửa hàng trực tuyến tuyệt vời, Seal Commerce mang tới giải pháp nâng tầm những trải nghiệm và dịch vụ hỗ trợ khách hàng chuyên nghiệp từ chính gian hàng của Users.
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