Crocs Vietnam

Overview

Crocs, Inc. (Nasdaq: CROX) is a world leader in innovative casual footwear for women, men, and children, combining comfort and style with a value that consumers know and love. The Company's brands include Crocs and HEYDUDE and its products are sold in more than 85 countries through wholesale and direct-to-consumer channels. (For more information on Crocs, Inc. please visit investors.crocs.com. To learn more about our brands, please visit www.crocs.com or www.heydude.com or follow @Crocs or @heydude on Facebook, Instagram and Twitter.)

What You'll Do

I - PURPOSE OF THE ROLE:

Handle logistics documentation regarding our distributors when picking up product at factory.

II - KEY RESPONSIBILITIES:

• Primary focus of this position is to provide a high level of customer satisfaction by focusing on the timely
  
  

resolution of issues and cultivating close working relationships with sales and customers.

• Monitor order book and maintain established metrics for order fulfillment activities.
• Prepare monthly shipment plans to ensure timely delivery of customer orders.
• Manage, track, and trace shipment status.
• Create EXCEL packing lists and commercial invoices once orders are picked from the factory.
• Monitor shipment status with the forwarder and factory.
• Design logistics reports and prepare monthly logistics reports.
• Manage factory and carrier relationships.
• Collaborate closely with all stakeholders regionally and globally (commercial, supply chain, manufacturing
  
  

site, finance, etc.).

• Identify areas for improvement and implement corrective actions as needed.
• Manage exception cases.
  
  

III - KEY DELIVERABLES & INDICATORS (KPIs):

On time documentation provided to customer with 100% accuracy

IV - KEY ROLE DIMENSIONS:

• Key relationship with:
• Internal: Planning team, Customer service team, Sales team
• External: Factory in 5 origins, Freight forwarder in 5 origin factories located
• Geographical responsibility area:
  
  

Global

Work location:

Crocs Vietnam LLC.

Add: Floor 21st, Saigon Centre Tower 2, No. 67, Le Loi Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam

Tel: 028 7302 8192

What You'll Bring to the Table

• Experience:
• 3 years+ experience in fulfillment/logistics/customer service
• Verbal and written English communication
• Willing to take new challenges and willing to learn
• Knowledge:
• Knowledge of supply chain, logistics, order fulfillment and distribution
• Skills:
• Experience on SAP system and Excel report is preferred.
• Microsoft Outlook Suite
• Languages: Fluency in English
• Education: University and above
• Travel Requirement: Travel is required for sometimes not often
  
  

What do we offer?

Probation: (2 months)

✓ Fully entitled to 100% salary.

✓ Entitle SHUI insurance (social - health - unemployment insurances) contribution.

Employment:

✓ A job within a unique and fast-growing global brand.

✓ An international & professional work environment.

✓ 13th month salary, yearly bonus opportunity.

✓ Annual company outing trip.

✓ Annual health check-up.

✓ Commercial 24h insurance, SHUI insurance.

✓ Complimentary Crocs shoe, Crocs uniform T-shirt.

✓ Milestone award (medal, cup, certificate)

✓ Training curriculum by Crocs global e-learning platform & local practice session which offers you better

every day for your personal growth.

✓ Additional holidays/ year: 14 days annual leave.

✓ Work hours: Mon to Thurs(8:30am -> 5:30pm)/ Fri (8:30am -> 3pm). Plus ‘Flex + Core’ WFH policy.

✓ And so much more!

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Job Category: Corporate