Việc làm
- Collaborate with end users, technical teams, business analysts (BA), Patient Services Specialists (PSS), and other stakeholders to gather and document system requirements, ensuring they align with technical feasibility and business needs.
- Analyze, define, and write technical requirement documents, bridging the gap between end users / clients needs and technical team
- Coordinate with cross-functional teams to manage platform updates, releases, bug fixes, and system enhancements.
- Conduct and oversee UAT to validate system functionality, ensuring new features and fixes meet business and user requirements before deployment.
- Oversee the day-to-day operations of the healthcare product platform, ensuring technical stability, smooth functionality, and adherence to operational protocols.
- Continuously enhance operational processes, leveraging technical expertise to improve efficiency, scalability, and service quality.
- Advocate for a customer-centric approach, ensuring operational decisions prioritize user experience while maintaining technical integrity.
- Plan and deliver training sessions, including technical onboarding for new users and advanced workshops on platform functionalities.
- Act as the primary liaison for clients, addressing system-related requests, technical issues, and troubleshooting inquiries, and effectively communicate these to internal teams.
- Handle inbound customer support calls, webchats, and tickets, providing technical guidance and exceptional service via phone, email, and online platforms.
- Hire, interview, and train new Patient Services Specialists (PSS), ensuring they meet performance expectations and align with company standards
- Evaluate and track PSS performance, Track and improve PSS performance, ensuring KPIs are met.
- Bachelor’s degree in Business Systems, Business Administration, Computer Science, Information Technology, or a related field.
- 2+ years of experience in platform operations, IT support, or customer service within a software or healthcare-related environment.
- Familiarity with SaaS platforms, digital healthcare products, or enterprise software systems is a plus.
- Fluent in English with excellent verbal and written skills, including presentations and report writing.
- Experience in writing requirement documents, onboarding materials, and technical guidelines for clients and internal teams.
- Demonstrated ability to work independently, with a proactive and driven attitude.
- Strong analytical and problem-solving skills, with a proven track record of process improvements.
- Technical background or experience in the software industry is a strong advantage
- 13th salary and Project Bonus, 14th Salary for staffs who stay with us from Year 4
- Personal development and clear career paths
- We have a very nice lounge service all day for staffs
Chúng tôi là ai?
Chúng tôi cung cấp chiến lược tiếp thị thông minh, được thực hiện bởi phong cách rất sáng tạo…
Graham Kelly, Giám Đốc Sáng Tạo với hơn 20 năm kinh nghiệm về digital marketing. Ông từng là nhà lãnh đạo sáng tạo ở những agency quảng cáo tốt nhất thế giới.
Chúng tôi cung cấp chiến lược về công nghệ thực hiện các chiến lược kinh doanh của bạn…
Ian Morrison, Trưởng Giám Đốc Công Nghệ với hơn 20 năm kinh nghiệm. Ông từng là nhà lãnh đạo công nghệ về phát triển game và digital marketing ở những công ty tân tiến nhất thế giới.
Nhân viên của chúng tôi từ châu Á cho đến châu Âu
Chúng tôi làm gì?
Hiện tại chúng tôi xây dựng games, các ứng dụng trên di động cho các thương hiệu ở châu Á, châu Âu và trên toàn thế giới.
Buổi phỏng vấn vô nghĩa vì công ty không phản hồi kết quả
Quy trình tuyển dụng và sa thải tùy tiện, công ty thiếu chuyên nghiệp
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