Rex Hotel Saigon ( Comos Rex Saigon )

Duties may include but are not limited to:

• Perform installation, setup, and configuration of gaming machines and equipment.
• Conduct regular inspections and preventive maintenance of gaming systems to ensure optimal functionality.
• Diagnose and troubleshoot technical issues with gaming machines, equipment, and software.
• Repair or replace defective components to restore equipment to full working order.
• Respond promptly to technical support requests during gaming operations.
• Maintain accurate records of repairs, maintenance schedules, and equipment performance.
• Ensure gaming machines and systems comply with regulatory standards and security requirements.
• Assist with system updates, including hardware and software upgrades.
• Collaborate with the Assistant Technical Manager to identify and implement process improvements.
• Maintain an inventory of spare parts and tools, ensuring that essential resources are available for repairs.
• Assist in training new staff on basic troubleshooting and operation of gaming equipment.
• Provide excellent customer service by addressing player complaints related to gaming equipment issues.

KEY FUNCTIONS

Equipment Maintenance and Repair

• Conduct regular inspections and preventive maintenance for gaming machines.
• Repair defective equipment and ensure gaming systems are operating at optimal performance.

Technical Support

• Provide on-the-spot troubleshooting and technical assistance during gaming operations.
• Escalate major technical issues to the Assistant Technical Manager as needed.

Compliance and Security

• Ensure all gaming machines meet regulatory standards and are secure from unauthorized access.
• Conduct regular checks to confirm compliance with gaming regulations.

Reporting and Documentation

• Maintain records of all maintenance, repairs, and system updates.
• Assist in preparing reports on equipment performance and technical issues for management review.

• The opportunity to be an essential part of a groundbreaking venture in the luxury entertainment sector.
• A competitive salary and comprehensive benefits.
• Professional development in a fast-paced and innovative environment.

• Diploma or certification in electronics, IT, or a related technical field.
  
• 1-3 years of experience in technical support, maintenance, or repair of electronic equipment, preferably in the gaming industry.
• Strong understanding of gaming machines, systems, and technical troubleshooting.
• Basic knowledge of networking, hardware components, and software updates.
• Ability to work under pressure in a fast-paced gaming environment.
• Strong attention to detail and a proactive approach to maintenance.
• Good communication skills and ability to work in a team.
• Familiarity with industry standards and regulatory requirements for gaming equipment.