The Ocean Resort

*Direct Supervisor : Director of Sales
Summary of Position, Responsibility and Authority

Responsible for Sale, both Travel Agent .
Maximize occupancy, average rate, food and beverage business to ensure meet sales target. Build up the relationship with the clients to meet the enquiry in sales files.

Responsibilities

• Make lists of potential clients and conduct surveys to identify customers actively seeking resort.
• Contact customers via calls or arranged meetings to discover their needs and requirements.
• Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the resort
• Provide customers with a list of available services and their accompanying prices and offer discounts when necessary
• Assist clients in selecting the most appropriate service that best meet their specifications and needs
• Oversee the booking and reservation of space in resort to ensure availability and proper arrangement
• Collaborate with other resort staff to ensure clients have a good time.
• Monitor the customer service quality of the resort to ensure customers are tended to appropriately
• Conduct price negotiations with customers on behalf of the resort management to reach a favorable bargain for both parties
• Process and facilitate requests for customized services such as room redecoration, equipment, and switch
• Coordinate and organize the details of an event such as catering, lodging, seating, and security
• Resolve and quell misunderstandings within a resort premises.
• Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals.
• Set annual budgets and implement strategies effective for achieving set targets.
• Conduct assessment of sales performance to make necessary adjustments to increase patronage.