Amann

I. Objective of the function:
• Responsible for handling customer orders and requests for customers in the North
• Support CS/Sales Team to deliver the highest possible standard of services to achieve agreed delivery target
• Report directly to Customer Service Manager
II. Main responsibilities:
• Proceed color development (CDE creation) & customer's orders in Amann system
• Respond and ensure customer enquiries and requests are addressed timely
• Coordinate with sales team, other internal teams and suppliers to ensure the product quality and services are met with customers' requirements
• Handle customer complaints (including create the complaint into QDA system) according to Amann procedures and service standard
• Proactively communicate with customers to update about orders and development status
• Proactively share among the teams Sales, Planning, Operations about customer requirements to maintain customer service level
• Proactively share among the team about new initiatives, new developments and products requirement, issues for improve team performance
• Assist and back up other team members and provide supports and report to Manager
• Conduct CS performance reports, customer service level reports and customer surveys as per assignments
• Perform other duties as assigned• University graduated.
• Good at English
• Proficient in Microsoft Office
• Experienced with SAP systems is advantageous
• Experienced in CS field within related industries preferred
• Ability to work independently and take initiative
• Ability to analyze, identify and solve the problem quickly and effectively
• Good telephone communication skills
• Be careful, honest, organized and positive thinkingThưởng
Performance bonus, other benefits according to Company policy
Chăm sóc sức khoẻ
24/7 Accident Insurance, Private health Insurance
Nghỉ phép có lương
Annual leave 12 days/ year