American Airlines Cargo

Provide solutions to recovery service, and improve customer satisfaction
Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction.
Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels
Understand and deliver business strategies and improve customer services through the execution of self-service
Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible.
Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions
WORKING TIME:
Rotating shifts 8 hours/day (7am - 12pm)
5 days/week2-3 years of relevant experience in customer service (Experience in Ecommerce/ Digital product or BPO is a plus)
Good in communication and negotiation skills
Basic analytical skill to keep track of performance
Fast-learning and open to change.
Teamwork, time management and data analyst skills.13th-month salary
Competitive compensation scheme including an annual performance bonus
Annual Leave: 12 days
Employee discount: 30%
Provide budget for Laptop purchasing
Social insurance: in accordance with the Social Insurance Law and Premium Health insurance
Annual Performance Review
Other allowance (Team bonding, birthday, marriage,...)