Ascenda Loyalty

Nice to meet you! We are Ascenda

Ascenda provides the rewards infrastructure for leading financial services brands across the world. Our clients include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC and Top 10 financial services brands in many other countries.

With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe. Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!

We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love. Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!

About The Portals Team

The Portals org is composed of teams that own customer-facing portals/dashboards for our clients and merchants, and also used by internal teams at Ascenda to manage our operations, customer service, and marketing. These engineering systems tackle challenges related to availability, multi-tenancy, auditability, security, and configurability.

In the first half of 2024, an existing portal was expanded to support customer-facing functionalities for managing campaigns and rewards offerings, and a new portal was built for our loyalty partners. In the second half of the year, the team will work on exciting business-critical features such as improving the client enrollment process, extending campaigns functionality, and upgrading our tech to support a much larger scale of customers – all in service of helping them create meaningful reward programs to cultivate and maintain customer loyalty.

About The Role

As a backend engineer in the Portals org, you will:

• Craft secure, performant and user-friendly solutions to empower our customers to manage their SaaS loyalty programs efficiently
• Participate in day-to-day work such as sprint planning, pair programming, technical mentorship, and code reviews.
• Solve problems across multiple Engineering areas, such as performance, security, multi-tenancy, and availability, considering business impact, reliability, operability, ease of integration, and cost of our production APIs.
• Own problems end-to-end, engaging closely with our designers, product owners and other engineering team members to develop brand new features like custom campaigns builder, payment integrations, and a world-class customer onboarding experience
• Enhance our web application and backend services with dynamic access control and user permissions
• Handle production incidents and improve operational processes, monitoring, and tooling to minimise their impact and have a world-class incident management process.
• Mentor fellow engineers on their technical skills and career growth, to become future leaders and the next generation of subject matter experts at Ascenda.
• Serve as a role model for high Engineering standards, bringing consistency and quality to our codebases and operational processes.
  
  

What We're Looking For

• Strong development experience building web applications on a backend stack, added bonus if in the fintech/loyalty domain
• Proficiency in our primary backend programming language, Ruby, or a strong willingness and capability to learn and excel in Ruby and/or Typescript.
• Strong collaboration skills and a product-oriented mindset; comfortable working in cross-functional teams of product managers and designers.
• Enthusiasm for mentoring more junior engineers, providing guidance and coaching to achieve high performance.
• Preference for simple solutions and designs over complex ones, with a keen intuition for solutions that are enduring and scalable.
  
  

What Matters At Ascenda

We are passionate, keep things simple, focus on results, work together, and innovate!

We Have a Rewarding Working Place That Provides a

• High growth environment and exponential career development
• Mobile & flexible work environment
• Competitive compensation
• Travel perks & employee rewards
  
  

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace.

We thank you for your understanding that only shortlisted candidates will be contacted for interviews.