ASIAN TRAILS

Mô tả Công việc

General description (Position summary)

· Taking care of daily requests/ bookings from B2B Platform of Accommodation.

· The online sale is in charge of products and rates distributed via our various online channels. Loading, managing, maintain and strategically placing and pricing: excursions, tour modules and multi day tours, as well as transfers, on platforms that distribute to B2C clients.

Major Responsibilities

Product Portfolio Management and Distribution

· Create and Manage products gathering to the B2C channels.

· Manage the portfolio and decide which products are sold on which platforms at what prices

· Load and maintain products on our internal system as well the several online platforms

· Coordinate with Inbound and Product to discuss best possible portfolio

· Manage the product content, such as pictures and texts

· Manage product rates, availability, allotments and cancelation terms as well as all other technical aspects of selling tours online

Sales and Strategy

· Decide on products and distribution channels in order to maximize profit

· Use multi product multi, channel strategy to increase market share

· Conduct Market Research to make sustainable and profitable decisions on products and target markets

· Benchmark with competitors and set prices and strategic promotions accordingly.

· Control the cost of the products to stay competitive.

· Adjust product to become a) price competitive or b) higher quality to beat the competition.

· Decide which products can be sold as SIC and find synergies between the products to safe cost or deliver a better client experience.

Reservation;

· Follow and coordinate with other department to ensure all services are booked and ready for the booking from online platform.

· Follow the process for an accommodation booking (get the confirmation from hotel, remind hotel for the invoice, follow pre-payment process with supplier)

· Using properly our Reservation system (key the detailed services and correct nett cost).

Customer Service and Quality control

· Control the feedback of the tours to archive high quality products and actively manage complains.

· Frequently check online feedback and ratings of the tour and reply to client comments if beneficial.

· Be the main contact point for our B2C partners and actively communicate with them and approach them to build sustainable relationships.

· Handle hotline for distribution partners (B2C channels)