ASIAN TRAILS

General description (Position summary)

Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;
Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly;

Major Responsibilities

Enquiries must be responded within 24 hours to a maximum of 48 hours (24hrs turnaround time is priority);
Liaising with customers/agents to understand the requirements and anticipate on this in collaboration with all relevant departments;
Consulting customers/agents on products and services as well as giving them quotations accordingly;
Make sure out of e- mail replies are set up for team members on leaves. And daily e- mail/tasks are taken care of by other staff in case of sickness/leave;
Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;
Manage bookings and requests from online and offline agents as assigned by the Market/ Department Manager;
Verify and supervise that all files include complete confirmations from all hotels and suppliers, and our final confirmation to agent;
Coordinate with other departments to ensure all services are booked and ready for your booking;
Responsible for creating and maintaining an excellent customer’s relationship. Ensure smooth communication and cooperation with customers/agents;
In case of complaints, be aware and follow the internal communication – flow system for complaints;
Report regularly on any issues, problems and complaints from agents/customers to your Market/ Department Manager;
Understand the price structure, responsible the accuracy of data upload into system;
Follow up the payment with agents/ suppliers in cooperation with the accounting department;
Using properly our reservation system (create itinerary, quoting, sending offer to customers/agents, create pro forma invoice/ invoice …);

Note: this description includes the mentioned duties/extended duties can be extending during assignment.Job requirements:(i.e. education, work experience, skills, attitude)

· Minimum 1 years working in tourism, preferably in inbound (international);
· Ability to work under high work load pressure;
· Able to work both independent and as part of a team;
· Advanced computer skills:Microsoft office applications (excel, word) email (outlook), ability to adapt quickly to new IT programs/environments;
· Excellent communication skills in French or Spanish orItalian speaking market (writing & oral), any additional spokenlanguage is an advantage;
· Mature and experienced in negotiation & commercial thinking;

· Attractive Income Negotiable;
· Health insurance and social insurance;
· 12 days’ annual leave per year;
· Yearly review salary;
· Career development will be offered commensurate with the responsibilities and qualifications
· Stable job. Friendly, professional working environment;
· Colleagues friendly and helpful;

Cập nhật gần nhất lúc: 2025-04-09 21:35:02