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Process Management
Bekaert Vietnam Co., Ltd.
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
13/01/2025
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Central Plaza, 17 Lê Duẩn, Bến Nghé, Quận 1, Hồ Chí Minh
Mô tả công việc
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers' banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers' lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.
Responsibilities
Branch Process Management
• Establish and manage branch processes for operational excellence, with optimal balance between effective risk control and superior customer experience in branches service delivery.
• Work with internal and external partners on various branch projects and initiatives to improve operational efficiency and achieve cost effectiveness.
• Advisory role for processes and key coordinator of Branches to participate in bank projects that relate to Branch process.
• Communicate update of bank's guidelines in time to ensure standardize workflow are adopted at branches
Business Support
• As a channel neutral touchpoint, support Businesses in their products and services distribution. Collaborate with stakeholders to drive business growth
• Work in close partnership with all stakeholders to launch new products, services and campaigns.
• Actively involve in stakeholder discussions to support businesses on system enhancement/ process re-engineering with optimal balance between effective risk control and superior customer experience in our service delivery
Driving Efficiencies & Process Excellence
• Align Process Objectives with Business Vision
• Process improvements are driven by Channel's vision that cascades to specific business objectives such as enhancing customer experience, reducing cost-to-serve and increasing revenue.
• Processes are simplified for easy execution and aligned with the Bank's Fair Dealing guidelines
• Identify Processes to be Improved by adopting the High Impact approach, the most important processes or those that are in conflict with the business vision will be proactively identified for review and improvement.
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers' banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers' lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.
Responsibilities
Branch Process Management
• Establish and manage branch processes for operational excellence, with optimal balance between effective risk control and superior customer experience in branches service delivery.
• Work with internal and external partners on various branch projects and initiatives to improve operational efficiency and achieve cost effectiveness.
• Advisory role for processes and key coordinator of Branches to participate in bank projects that relate to Branch process.
• Communicate update of bank's guidelines in time to ensure standardize workflow are adopted at branches
Business Support
• As a channel neutral touchpoint, support Businesses in their products and services distribution. Collaborate with stakeholders to drive business growth
• Work in close partnership with all stakeholders to launch new products, services and campaigns.
• Actively involve in stakeholder discussions to support businesses on system enhancement/ process re-engineering with optimal balance between effective risk control and superior customer experience in our service delivery
Driving Efficiencies & Process Excellence
• Align Process Objectives with Business Vision
• Process improvements are driven by Channel's vision that cascades to specific business objectives such as enhancing customer experience, reducing cost-to-serve and increasing revenue.
• Processes are simplified for easy execution and aligned with the Bank's Fair Dealing guidelines
• Identify Processes to be Improved by adopting the High Impact approach, the most important processes or those that are in conflict with the business vision will be proactively identified for review and improvement.
Yêu cầu công việc
Qualifications
• Banking & Finance Degree and above, preferred 5-7 years banking experience, Fluent verbal and writing English
• 5+ years of experience in Branches Operation preference
• Strong Analytic skills, Design and Operationalize solutions
• Strong exposure to strategic problem solving and root cause analysis methodologies preferably in a customer service organization, business operations
• Must have a strong passion in driving continuous improvement
• Experience/exposure to System delivery, Client Journey and Process Efficiency
• Highly organized self-motivator
• Language Proficiency (Writing/Speaking)
• Vision, solid skill of PPT and excel is preferable, Good Communication skill and teamwork spirit
Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a difference.
• Banking & Finance Degree and above, preferred 5-7 years banking experience, Fluent verbal and writing English
• 5+ years of experience in Branches Operation preference
• Strong Analytic skills, Design and Operationalize solutions
• Strong exposure to strategic problem solving and root cause analysis methodologies preferably in a customer service organization, business operations
• Must have a strong passion in driving continuous improvement
• Experience/exposure to System delivery, Client Journey and Process Efficiency
• Highly organized self-motivator
• Language Proficiency (Writing/Speaking)
• Vision, solid skill of PPT and excel is preferable, Good Communication skill and teamwork spirit
Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a difference.
Quyền lợi được hưởng
Thưởng
Annual Salary Review; Performance Bonus
Chăm sóc sức khoẻ
Healthcare Insurance Policy; Annual Health Check-Up Program
Annual Salary Review; Performance Bonus
Chăm sóc sức khoẻ
Healthcare Insurance Policy; Annual Health Check-Up Program
Khu vực
Bekaert Vietnam Co., Ltd.
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Số 2, đường số 7, KCN Việt Nam, Singapore, Xã Tịnh Thọ, Huyện Sơn Tịnh, Quảng Ngãi
Bekaert là công ty dẫn đầu thị trường và công nghệ thế giới về công nghệ phủ và chuyển đổi dây thép. Chúng tôi theo đuổi để trở thành nhà cung cấp ưa thích cho các sản phẩm và giải pháp dây thép của chúng tôi bằng cách liên tục cung cấp giá trị vượt trội cho khách hàng trên toàn thế giới. Bekaert (Euronext Brussels: BEKB) là một công ty toàn cầu với hơn 27 000 nhân viên trên toàn thế giới, trụ sở chính tại Bỉ và doanh thu kết hợp 4,4 tỷ euro.
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
- Hưởng quyền lợi bảo hiểm 24/7
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty được thành lập năm 2018
Mission
Các mục tiêu chúng tôi đặt ra cho chương trình bền vững phản ánh trực tiếp tầm nhìn của chúng tôi về việc đảm bảo một tương lai lành mạnh hơn cho ngành
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Bekaert Vietnam Co., Ltd.
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