Bambooship 3.3 ★

Build Bambooship Hub Operating Standard:
• Build a criteria of Hub Standard in term of Brand, SOP, HR, Regulation and ensure the compliance of all hubs in daily activities.
• Contribute to building the organization/business process/regulation/ policy in cross function to ensure the continuity of smooth operation.
Increase End to End performance and compliance visibility
• Produce and distribute reports regarding the service quality review. Ensure that reports are effective, timely and consistently analyzed to identify service disruptions as well as opportunities
• Ensure operations monitoring, controlling
• Pro-actively tracking of the performance to against agreed target and tracking compliance to adherence defined standards and processes
• Identify performance and compliance gaps on time
• Drive/ facilitate operations team’s root causes analysis and corrective action plan in case exceptions happen
• Promptly and independently initiate corrective action in the event of problems or identifiable service disruptions in order to maintain the given service commitments to customers
• In case of critical failure detection or repeat of non-conformity, immediately feedback to corresponding operations lead for reason and resolution & follow up closure
• Walk to the floor regularly to have operation insight, build up the relationship & point out the performance gap with Operation team
Onsite and Audit in operation activities:
• Usually travelling to hub to audit and inspect all the standard of operation
• Collect and summarize all faults and give the pelnaty policy to all hub operation.