Bolttech Device Protection Vietnam JSC

In this position you will…
…drive smooth end-to-end daily operational activities for customer claims. Your focus will be towards claim processing within expected service level agreements with the client delivering first class turn-around-time (TAT). You will also be encouraged, empowered, and challenged to become a member of a dynamic team of seasoned professionals who drive and executes best practices. You will have the opportunity to define and build claim services and develop a rewarding career.

You will be responsible for…
 Managing claims (backend) by confirming coverage and policy information to achieve intended outcomes.
 Managing our service providers to move the claims towards a desirable direction.
 Building relationship with both internal and external customers and other stakeholders
 Managing daily Claims Call queries which includes 1st level escalation management in a composed manner.
 Ensuring confidentiality of all claims information, inclusive of claims guidelines and internal control
 Engaging with ARC (authorized repair centers) on quotation, RNF & invoices for devices that are sent for repair.
 Coordinating logistic activities to full fill claims within specific TAT.
 Ability to respond to e-mail and written requests from customers in accordance to company operating procedures within the stipulated turnaround time.
 Conducting in-house investigation by taking recorded statements, ordering police reports, reviewing repair estimates, securing relevant pictures and evidence, etc.
 Maintaining compliance with local Fair Claim Practices Act or rules and internal instructions.

For you to be successful…
…we expect you to be able to demonstrate the following key competencies:
Curious
 Motivated and self-directed, identifying opportunities to grow and acquire new knowledge from a range of sources. Has a sound comprehension of relevant multi-discipline areas of expertise.
 Demonstrates reflection and solicits feedback from others. Evaluates and learns from setbacks and adversity.
Communication
 Effective and articulate communicator actively and respectfully listens to and synthesizes others’ perspectives.
 Concise in communicating and references relevant information tailored to the audience to support points.
Collaborative
 Inclusive, empathetic and encourages and facilitates other team members to unite and deliver positive results.
 Develops strategic relationships and networks across the organization and shares with others for mutual benefit.
Adaptable
 Is quick to adapt approach and act flexibly in response to changes in the strategic and/or operational direction of the organization.
 Modifies style and leverages different approaches depending on different situations and circumstances.