Galaxy Technology Services ★ 1.8

• Process Definition and Improvement:

o Develop, implement, and maintain software engineering processes aligned with organizational goals and industry standards (e.g., CMMI, ISO 9001, ISO 20000, ISO 27001).

o Identify gaps in current processes and propose improvements to enhance efficiency and quality.

o Review and validate back-office processes to ensure compliance with organizational standards.

• Compliance and Auditing - BO:

o Conduct periodic audits of back-office functions to ensure adherence to internal policies and regulatory requirements.

o Identify and report any non-compliance issues and recommend corrective actions.

• Metrics monitoring: Define, collect, and analyze process metrics to assess performance and identify improvement opportunities.

• Documentation and Reporting:

Develop and maintain process documentation, including SOPs, workflows, and quality reports.

Prepare and present audit findings and quality improvement plans to management.

• Training and Support: Provide training and workshops for teams on quality processes, standards, and tools.

• Collaboration with Teams: Coordinate with cross-functional teams to address process- related challenges and implement best practices.

• Risk Management:

Identify potential risks in back-office operations and propose mitigation strategies. Collaborate with relevant teams to implement preventive measures.