HAMSA ★ 4.1

• Handle tickets to support customers via live chat and calls.
• Clarify customer complaints and provide the best solutions to resolve their issues.
• Improve the current support workflow and propose new workflows to retain customers, earn 5-star reviews, and reduce the churn rate.
• Optimize current posts and create new help desk articles to help customers easily find guidelines for using the app.
• Collect and report the problems that customers often encounter to give suggestions to improve the product.
• Consult customers and help them grow their business with our products.
• Execute other tasks and projects assigned by the Management Team.• Interested in solving problems with digital/SaaS products
• Proficient English skills (IELTS > 6.0)
• Effective and positive communication with customers, team members, and managers
• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers
• Good problem-solving, logical thinking, and decision-making skills
• Basic knowledge of HTML, CSS, and JS is a plus• Participate in a 4-month apprenticeship program that focuses on practice.
• Gain valuable hands-on experience in product development, Agile/Scrum.
• Work alongside experienced professionals and gain mentorship opportunities.
• Develop your skills and knowledge relevant to the IT software industry.
• Experience a collaborative and supportive work environment.
• Become a member of an enthusiastic and passionate team.
• Participate in on-job training, ensuring you clearly understand and can perform the job.
• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing.
• Special attention and direction for each member's development.
• Receive benefits during the internship period.
• Enjoy free lunches at the company with a full nutritional menu.
• Commit to this being a meaningful and useful working period in the beginning of your career.