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Nhân Viên Kiểm Soát Chất Lượng (Quality Analyst)
CÔNG TY CỔ PHẦN LIÊN DOANH SHINKO
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
26/11/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Đà Nẵng
Mô tả công việc
Gear Inc is seeking a QA (Quality Analyst) Specialist for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.
Responsibility
Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
Conduct reviews of individual/team capability to ensure quality performance met targets;
Review client claims and non-compliance issues;
Conduct data analysis to identify areas for improvement;
Identify and implement best practice appropriate and applicable to improving overall quality;
Develop, recommend and monitor corrective & preventive actions;
Evaluate and audit team quality including both internal and external reports;
Check and validate findings, implement appropriate corrective actions;
Maintain standards and performance quality for all services provided.
Responsibility
Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
Conduct reviews of individual/team capability to ensure quality performance met targets;
Review client claims and non-compliance issues;
Conduct data analysis to identify areas for improvement;
Identify and implement best practice appropriate and applicable to improving overall quality;
Develop, recommend and monitor corrective & preventive actions;
Evaluate and audit team quality including both internal and external reports;
Check and validate findings, implement appropriate corrective actions;
Maintain standards and performance quality for all services provided.
Yêu cầu công việc
Vietnamese local; proficiency in English 4 skills (C1 CEFR level);
Strong communication skills (verbal and written);
Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry;
Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail-oriented with strong analytical skills;
Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
Willing to handle multi-projects;
Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
Works independently with minimal supervision;
Assist in training as needed;
Team player and has excellent interpersonal skills;
Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
Having experience in the BPO industry (Content Moderation) is a plus.
Strong communication skills (verbal and written);
Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry;
Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail-oriented with strong analytical skills;
Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
Willing to handle multi-projects;
Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
Works independently with minimal supervision;
Assist in training as needed;
Team player and has excellent interpersonal skills;
Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
Having experience in the BPO industry (Content Moderation) is a plus.
Quyền lợi được hưởng
1. Salary and Benefits
Attractive salary, night shift allowance and annual salary review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check, annual flu vaccination;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).
2. Working Environment
5 shifts per week amounting to 40 hours (Monday-Sunday), arranged by the company;
International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
An open and honest culture where people are valued, treated fairly and trusted and empowered;
Modern hardware (Laptop and other equipments provided);
Free drinks (coffee, tea, etc.);
Nap room for a quick rest;
Training and career development opportunities: Continuous and professional training to fully develop your potential.
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.
Attractive salary, night shift allowance and annual salary review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check, annual flu vaccination;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).
2. Working Environment
5 shifts per week amounting to 40 hours (Monday-Sunday), arranged by the company;
International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
An open and honest culture where people are valued, treated fairly and trusted and empowered;
Modern hardware (Laptop and other equipments provided);
Free drinks (coffee, tea, etc.);
Nap room for a quick rest;
Training and career development opportunities: Continuous and professional training to fully develop your potential.
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.
Khu vực
CÔNG TY CỔ PHẦN LIÊN DOANH SHINKO
Xem trang công ty
Quy mô:
25 - 100 nhân viên
Địa điểm:
Khu Công Nghiệp Bình Xuyên, Thị Trấn Hương Canh, Huyện Bình Xuyên, Tỉnh Vĩnh Phúc, Việt Nam.
Công ty Cổ phần Liên doanh Shinko được thành lập ngày 18/11/2016, tiền thân là Công ty Cổ phần Tập Đoàn Green Diamond Việt Nam tọa lạc tại Khu Công Nghiệp Bình Xuyên, Thị trấn Hương Canh, Huyện Bình Xuyên, Tỉnh Vĩnh Phúc, là đơn vị sản xuất và phân phối ngói màu theo tiêu chuẩn công nghệ Nhật Bản tại Việt Nam. Shinko chú trọng đầu tư hệ thống dây chuyền sản xuất tiến tiến, hiện đại bậc nhất theo tiêu chuẩn Nhật Bản với quy mô 5 triệu viên/năm và sử dụng dây chuyền sơn 8 viên trên hàng hiện đại nhất tại Việt Nam. Toàn bộ trang thiết bị được đầu tư đồng bộ, quy trình sản xuất thế hệ mới, khép kín và tự đồng hóa
Chính sách bảo hiểm
- Tham gia đầy đủ chế độ bảo hiểm theo quy định của pháp luật
Các hoạt động ngoại khóa
- Du lịch
- Team building
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty Cổ phần Liên doanh Shinko được thành lập ngày 18/11/2016, tiền thân là Công ty Cổ phần Tập Đoàn Green Diamond Việt Nam
Mission
- Chúng tôi xây dựng hơn 200 CBCNV chuyên gia, kỹ sư và nhân sự giàu kinh nghiệm, đầy nhiệt huyết và tận tâm để cam kết mang lại cho khách hàng sự hài lòng và tin tưởng cao nhất.
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