Mobio Việt Nam ★ 3.9

ABOUT US

We are a SaaS (Software as a Service) Product Builder. Our main product is CDP (Customer Data Platform), which supports businesses in consolidating and analyzing customer data, thereby optimizing and automating Marketing, Sales, and Service operations.

Our solutions have been leveraged by large enterprises across various sectors, including BFSI and multi-industry conglomerates such as MSB, VIB, HDBank, BVBank, Dai-ichi Life, SunGroup, Guardian, Sapporo, and more.

We proudly received the Sao Khue Award in 2023 and have been recognized on the global MarTech and CDP technology map by two prestigious international organizations, ChiefMarTec and CDP Institute.

OUR PRODUCTS

CDP (Customer Data Platform) has been widely mentioned in the Vietnamese market over the past years and has garnered significant expectations from businesses who focus on digital transformation and invest in customer experience.

At Mobio, we develop a "specialized" CDP by breaking down the broader CDP solution into distinct branches tailored to specific business functions and industries. Those include:

• Activation CDP: Designed to support Digital Marketing operations.
• Operation CDP: Designed to support the operations of Sales and Service within enterprises.
• Analytics CDP: Designed to serve Data Engineers and Data Scientists.

OUR PRODUCT DEVELOPMENT FRAMEWORK

Our platform primarily focus on the needs of cross-departmental operations and processing large-scale data for enterprises. The “solution-oriented” nature of Mobio’s products stands out above the general standard in the market. As a result, we have adopted the SAFe 6.0 (Scaled Agile Framework) — a product development framework combining the Agile & Lean mindset, designed for large-scale teams and complex solutions. Currently, Mobio can be considered one of the first companies in Vietnam to successfully adopt SAFe 6.0 in its software development process.

OUR CULTURE

Our core culture and values can be summarized in three keywords:

• Respect
• Responsibility
• Ambition

These keywords were chosen by members of the company themselves, rather than imposed by top-down management.

YOUR CAREER ROADMAP WITH MOBIO

At Mobio, we have implemented Ladder — a software product designed to support career development for employees. It includes recording current competencies, evaluating expertise/workload/work quality on a periodic basis, and creating a roadmap (destination and necessary steps) to help employees achieve desired job titles or income levels according to their career path.

Employees have the autonomy to choose their goals and development roadmap. For example: What needs to be done to increase income by 100% within three years?

JOB DESCRIPTION

Job Purpose

True to its name, the Growth team serves as the driving force behind sustainable success for both our customers and Mobio.

The department’s goal is to build trusting relationships with clients—by leveraging insights, experience, and specialized expertise in our products, industries, and business operations—to advise and implement an optimal solution roadmap for them. By demonstrating the value our solutions can deliver, we ensure customers stay with us longer and expand the scope of our collaboration. This can be summed up in our guiding principle: Retention & Growth.

Info Background

If you take on this role, you will:

• Hold the title of Growth Manager (GM) and report directly to the COO.
• There are multiple GMs in Mobio, each GM will oversee multiple accounts. The allocation of accounts by segment, quantity, market, and vertical will be determined by the COO, based on the strengths, capabilities, and strategic direction of the organization and the individual.
• Each GM will directly manage and coordinate a small team of Customer Success (2-4 members) – forming a Growth team. The CS team will be the daily point of contact with business users to promote and execute the operational strategy outlined by the GM for their assigned accounts.
• The current customer portfolio is allocated according to the following proportions, which may be adjusted depending on Mobio's development stage and growth strategy:
• (80%) Focus primarily on the BFSI sector and Ent/Ent+ clients in the post-sales phase. The main customer base is currently in Vietnam, with plans to gradually expand to regional countries within the next 1-2 years.
• (20%) Engage with mid-size clients of other pricing packages, from the pre-sales phases to post-sales.
• Work location: Mobio has 2 offices in Hanoi and Ho Chi Minh City, and current customers are also located in these two major cities. Mobio is looking for 2 individuals for this position, 1 in Hanoi and 1 in Ho Chi Minh City. GMs will be required to travel for work purposes as needed and when Mobio expands to regional markets.
• Collaborate closely with the following internal teams to achieve your goals:
• Technical Service: The team responsible for ensuring system stability, upgrades and coordinating with technical stakeholders.
• PMs, POs & SAs (Product Managers, Product Owners & Solution Architects): They provide consultation to the Growth team on products during solution advising, gather feedback, and improve the product.

Your impact

Below are the Growth team's responsibilities (including you as the Growth Manager and the Customer Success team you manage). You will have the autonomy to allocate resources within your team to execute the following tasks:

(1) Being a trusted solution advisor

• Develop plans and strategies to leverage solutions for clients, accompanying them throughout the entire journey from onboarding to adoption, renewal, and expansion.
• Assist clients to use the product regularly and effectively (increase engagement, adoption, and utilization rate).
• Advise on feature upgrades and solution expansions.
• Communicate and demonstrate the value that the solution can bring to clients.

(2) Voice of Customer

• Receive, empathize, and resolve customer issues, from inquiries, feedback, to issues/bugs.
• Act as a bridge between customers and the product team.

(3) Account management

• Understand the client’s organizational structure, maintain communication, and establish regular checkpoints with key stakeholders.
• Leverage your expertise, knowledge and understanding of the clients' needs to build a trusting relationship.
• Execute the renewal and expansion processes.

(4) Others

• Work with clients from various product packages tailored for medium-sized enterprises, spanning the pre-sales and post-sales phases.
• Above all, you are empowered to innovate and will get all the needed support from other teams to undertake whatever tasks you deem necessary to achieve the Retention & Growth objectives!

TOP PERFORMERS IN THIS ROLE WILL DEMONSTRATE

Knowledge & Experience

• Good business acumen, with an understanding of how businesses grow and how marketing, sales, and service operations function.
• 3-5 years of experience in selling/implementing/consulting in Marketing, CRM, CDP, Loyalty solutions, and/or other solutions of similar nature and scale.
• 3-5 years of experience working with clients or being a part of the BFSI sector or large-scale enterprises.

Skills

• Strong communication skills, with the ability to present issues clearly and deliver coherent presentations.
• Confidence and capability to directly engage with senior-level stakeholders: managers, directors, and C-level executives.
• Sharp observation skills, analytical abilities, and research skills, as the role requires interpreting data and metrics to derive customer insights and provide recommendations.
• Negotiation, persuasion, stakeholder management skills.
• Fluency in English.

Personal traits

• Genuine curiosity about business and technology.
• Resilience and Growth mindset (since you are a part of Growth team :D)
• A touch of "product builder" trait, with a desire to contribute to elevating Vietnamese technology products.

If you don't possess all of the above listed Knowledge, Experience and Skills (let's say 70-80%) but you have all of the Personal traits mentioned, we'd still love to discuss a roadmap with you :)

WHY MOBIO?

• Competitive income package based on ability and experience, including a fixed salary and commission. The commission portion will be at least 25-30% of your total income. Naturally, it will be higher if your capabilities allow you to manage more accounts and effectively drive expansion.
• In addition to commission, a default 13th-month fixed salary policy is applied.
• Probation period with 100% of the official salary.
• Annual performance evaluation and income adjustment opportunity (once per year).
• Opportunity to join ESOP.
• Experience exceptional appreciation and care through our unique benefits packages:
• Special Maternity Benefit: 20 million VND per female employee upon childbirth.
• Healthcare Benefits: Annual health insurance for you and your relatives; annual health check-up (once per year).
• 12 days of annual leave per year; employees working for 5 years or more receive an additional 1 day of leave each year.
• Each employee will receive 0.5 days of fully paid leave on their birthday.
• Sports Club Policy (football, badminton, swimming, running, etc.): 3 million VND per club per month.
• Quarterly fund for team building and engagement activities.
• Compassionate support for illness, bereavement, and congratulatory gifts for newborns of employees.
• Provision of work equipment.