Công Ty TNHH Aloha Consulting Group

Our client is a leading bank who is looking for a qualified candidate to join their firm.

​Job description

1. Planning and Operations

• Develop and implement action plans for daily operations, product development, and sales enablement.
• Manage budgets, propose resource allocation, and define execution strategies for each phase.
• Coordinate to improve operating models and workflows, ensuring efficiency and effective handover.
• Propose and participate in projects related to departmental operations, ensuring timely delivery and alignment with business objectives
• Maintain high-quality service operations and drive continuous improvement initiatives.

2, Business Support and Coordination

• Support business units in achieving goals by providing operational consulting and issue resolution.
• Receive and address issues arising during transaction processes and daily operations.
• Implement initiatives to enhance customer experience and ensure consistent service standards.

3, Compliance and Operational Risk Control

• Develop control tools and identify risks or gaps in daily operations.
• Ensure timely and accurate documentation, accounting, and reporting in compliance with regulations.
• Monitor transactions to prevent fraud and unauthorized activities.
• Contribute to refining policies and procedures in line with legal requirements and internal standards.
• Provide data and documentation for audits, inspections, and regulatory reviews.

4, Human Resource Management

• Attract, retain, and develop talent to build a cohesive and competent team.
• Guide career development, training, and coaching for individual team members.
• Evaluate performance, and recommend staffing adjustments in line with organizational goals.
• Foster team commitment to achieving shared goals and performance standards.

Requirements

• Graduated with a university degree in Economics, Finance, or Banking.
• 7–10 years of experience, including at least 3 years in a leadership/management role.
• In-depth knowledge and experience in accounting, payments, international trade, foreign exchange, etc. Familiar with Vietnamese and international laws related to payments, accounting, and anti-money laundering.
• Strong understanding of relevant banking products and services; knowledgeable about systems, regulations, and local/international market practices to provide technical advice.
• English proficiency and Microsoft Office skills meeting the MOS standard as required.
• Planning and goal-setting skills. Strong supervision, delegation, and performance management capabilities.
• Excellent analytical and problem-solving skills; effective decision-making abilities
• Leadership, influence, and conflict management skills.
• Coaching skills. Ability to work independently and as part of a team.
• Strong business acumen, customer service mindset, and operational risk management awareness.
• Sensitive to customer and management needs; tactful in communication.
• Able to work under pressure; quick to respond, dynamic, and creative.