ELCA Informatique ★ 3.6

SECUTIX is an industry-leading entertainment ticketing software. Our product is used by the largest sports clubs, live events, museums, and the greatest world sports tournaments. We are looking for a qualified Salesforce Developer to join our Customer Service team, whose mission is to contribute to maintaining and administering our Salesforce platform.

Your responsibilities

• Maintain and administer Salesforce instance, including user access to data, security settings, and application configuration
• Administer users' permissions on objects, fields, and reports.
• Troubleshoot any technical difficulties and resolve any issues.
• Manage the installation and maintenance of applications within Salesforce.
• Create customizations for use with Salesforce.
• Monitor system performance and identify issues.
• Provide support to users who need help using the platform respond promptly to requests for assistance and offer advice where appropriate.
• Contribute to document Salesforce platform (user guides, specifications, ...).
• Proven experience: [protected info] Platform, PAAS, SAAS

• Bachelor's degree in computer science, information technology, engineering, or related field.
• Salesforce Certified Administrator.
• Knowledgeable with 3+ years of relevant work experience in Salesforce platform administration
• 2+ years' experience with Salesforce Service Cloud (mandatory) and Salesforce Experience Cloud (advantaged)
• 1+ year experience with Salesforce Flow and other OOTB features
• Has the ability to work with end-users from non-tech departments like Sales, Service, Marketing
• Experience with technical and business documentation
• Strong analytical skills to investigate and correctly identify the root cause
• Good time management skills, able to identify and prioritize urgent/ critical requests
• Strong communication and presentation skills
• Demonstrates professionalism and confidence: dynamic thinker, proactive, can-do attitude, problem solver, and result-oriented.
• Has a customer-oriented mindset.
• Proficient in English is required.
• Eagerness to learn, develop, and get involved in a wide range of tasks.

Nice to have

• ITIL certification.
• Experienced in Data Studio / Tableau/ CRM Analytics
• Knowing French/German/ Spanish is a strong plus..

• Professional European-based company
• Attractive salary
• Performance bonus of up to 4 months' salary
• Opportunities for travel to Europe
• Hybrid home/office working model
• Flexible working time
• Structured training & development roadmap
• Good work-life balance
• Premium healthcare insurance
• Loyalty programs
• Well-being activities
• Annual company trips and team-building events