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Department: Sales and Marketing
Location: Hanoi, Vietnam
Reports to: General Sales Manager
Job Summary: As the Sales Administrator, you will be responsible for supporting the sales team in administrative tasks, order processing, customer service, and ensuring smooth sales operations. You will play a crucial role in maintaining accurate sales records, coordinating with internal departments, and providing exceptional support to both internal and external stakeholders.
Key Responsibilities:
- Process sales orders received from customers accurately and efficiently.
- Coordinate with the warehouse and logistics team to ensure timely and accurate delivery of orders.
- Handle customer inquiries, complaints, and requests promptly and
professionally.
- Maintain customer databases and update customer information as needed.
- Prepare and distribute sales reports, including sales performance, order status, and inventory levels.
- Assist the sales team in preparing sales quotations, proposals, and presentations.
- Coordinate with internal departments, such as finance and marketing, to ensure smooth sales operations.
- Monitor stock levels and coordinate with the procurement team to ensure product availability.
- Assist in organizing sales events, trade shows, and promotional activities.
- Stay updated on product knowledge, industry trends, and competitor activities.
Working at the new office in Hanoi (will discuss details during interview)