Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable networks, and reliable IT systems.
As a Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpreting IT-related issues on both the System and User side to meet corporate requirements, and providing technical support in a fast-paced and demanding environment.
Job Description
- Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers
- Troubleshoot and resolve end-user application issues, maintain and update technical support documentation
- Handle asset management, maintain inventory, and liaise with vendors
- Maintain and monitor office network infrastructure, IT security, and antivirus tools
- Other duties include performing first-level troubleshooting and support for scheduled server backups, system monitoring, and reports
- Diploma or degree in Computer Sciences, Information Technology or a related field preferred
- Minimum 3 years of relevant experience operating in a similar role
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
- Understanding of TCP/IP, IP addressing, and LAN technology including switching and routing fundamentals
- Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
- Professional Qualification - Microsoft Certified/CCNA is a plus
- Knowledge of basic setup and configuration of Cisco devices such as firewalls, switches, IP phones, wireless controllers, and access points is a plus
- Competent at documenting standard operating procedures and knowledge articles
- Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
- Excellent verbal and written communication skills in both Vietnamese and English
- Enthusiastic and willing to learn in a fluid and fast-paced environment
- Passionate about IT technology and wants to make a difference with technology solutions
- Good interpersonal and communication skills to interact effectively at all levels
- Strong analytical and troubleshooting skills
Công Ty TNHH Dịch Vụ Sản Xuất Thiết Bị Aureole là Công ty 100% vốn Nhật Bản, thuộc tập đoàn Mitani Sangyo Nhật Bản, chuyên sản xuất các sản phẩm nhựa, thiết kế sản xuất khuôn mẫu cho xe hơi.
Tập đoàn Aureole luôn nỗ lực đáp ứng các nhu cầu của khách hàng và cố gắng cung cấp dịch vụ tốt nhất có thể trong nhiều lĩnh vực, từ CNTT đến sản xuất. Đồng thời, chúng tôi đang tập trung vào các chương trình giảng dạy đào tạo nhân viên, xây dựng các chế độ phúc lợi cho nhân viên.
Review Sản Xuất Thiết Bị Aureole
Nội bộ team vui vẻ, sếp cũng hòa đồng (team mình nhé). Trả tiền sòng phẳng khi OT (rv)
Văn phòng gọn gàng, chuẩn môi trường Nhật nhưng không quá gò bó. Nhiều chế độ nghỉ không hưởng lương, phụ cấp cho các bằng cấp tốt (rv)
Trong công việc mọi người hỗ trợ nhau nhiệt tình, vui vẻ OT ít công ty trả lương OT đầy đủ (rv)