Dịch Vụ Triển Lãm SES Việt Nam

We run B2B trade events in the market. As a member of the marketing team, this role will be responsible for the IT administration in office and at our event as well as making sure our database is up to date and relevant to our event development strategies.

1. Data management: You will play a crucial role in building a comprehensive database of potential visitors, which will be instrumental in our efforts to enhance event attendance and create more engaging experiences for our customers.

- Efficiently gather data on visitors to our events, including demographic information, preferences, feedback, and contact details.
- Maintain and update a comprehensive database of potential visitors, keeping it current and accurate.
- Organize and consolidate data from various sources, ensuring its accuracy and completeness & upload to organization standardize systems.
- Generate regular reports on visitor data, highlighting key findings and providing actionable recommendations.
- Analyze visitor data to identify trends, patterns, and insights that can inform event planning and marketing strategies.

2. Events support

- Onsite show support on IT support and registration system
- Manage flow of visitors to ensure the smooth process for registration.

3. Tele center

- Organize the telecenter's workflow to ensure optimal productivity.
- Oversee the telecenter's data entry processes to guarantee accuracy and completeness of the collected information.
- Develop and implement training programs for telecenter staff to equip them with the necessary skills and knowledge for effective data collection and call handling.

4. IT Support

- Maintain monitoring in ServiceNow take/and escalate unassigned requests and/or incidents to the relevant team.
- Monitoring and maintaining computer systems and networks.
- Providing technical support (this may be in person, MS Teams chat, over the phone or remotely)

5. IT Asset related procurement

- IT asset inventory control
- Investigate available resources or purchase requests.
- Place order/receive from selected vendor in Oracle.