Điện Máy Aqua ★ 3.5

1/ CALL CENTER EFFICIENCY

• Lead, supervise & develop a team of call center agents to handle both inbound (IB) and outbound (OB) calls efficiently
• Manage and ensure call center best practices to enhance customer satisfaction and meet the KPIs
• Conduct regular performance evaluations and provide constructive feedback or solution for continuous improvement to ensure performance and productivity of Call Center Agent
• Make the report to Head of Service & be responsible for all activities of Call Center team
• Manage & control the Call Center Agent headcount

2/ OPERATIONAL OPTIMIZATION

• Build and implement an effective processes for call center operations
• Manage and control the working schedule of Call Center Agent to ensure the working efficiency
• Collaborate with service centers and related teams to ensure timely and accurate resolution of customer issues

All of the other related task assigned by Head of Service

1/ Education background:

• Bachelor degree in related major

2/ Working experience:

• At least 3 years of working experience as Team leader/ Supervisor role in Call Center or Customer Service
• Having experience in Home Appliance or Consumer Electronics company is referred

3/ Skills:

• Fluency in English
• Excellent in communication and interpersonal skills
• Strong problem solving & negotiation skills
• Demonstrable ability to lead and manage team

• There is a shuttle bus from HCM to Bien Hoa
• Attractive compensation package including achievable Performance Bonus and 13th-Month Bonus.
• Flexible working environment and place together with high-end working equipment.
• Diverse & International Working Environment with Agile culture.
• Full health insurance package, Training course and LinkedIn Learning for you.
• Annual company trip, year-end/New year party, team-building activities, Happy hour,...