Eusu Logistics Việt Nam

1. Job Overview: Ocean Freight, Customer Service Supervisor
Position Title: Ocean Freight, Customer Service Supervisor
Corporate Unit: EUSU Logistics Co. Ltd - Hanoi Branch
Location: Hanoi Office
Reporting to: Ocean Freight Team Leader
Staff Responsibility: No

2. Role Summary
- Responsible for the current company’s main US accounts, taking care of exporting requests from customers and overseas agents to US-bound. Have a close follow-up of the container’s status and shipments’ status until its routine is finished. Correct Billing following sales quotation and agent’s agreement.
- Handle import shipments, file Manifest, transfer money to shipping lines, send AN to the customer.
- Have good knowledge/experience in customs field, customs declaration which will be advisor when be required.

3. Specific Accountabilities
- Communicate with shippers and oversea agents to receive and protect booking in advance
- Check sailing schedule and availability with the carrier
- Request Booking with the carrier and receive Booking Confirmation from the Carrier
- Well knowledge of AMS / ACI / ISF filling for US/CA route
- Closely tracking shipment status of both LCL/FCL to assure customers are timely informed if any changes
- Confirm and Check selling rates availability through Quote Assist or with the relevant Sales person
- Ensure Billing are accurate and no error
- File Manifest, send the AN to the customer, follow trucking and delivery cargo to the customers. And then make D/N and send the Invoice to the customer