Fonterra 4.3 ★

· Work closely with Sales Execution and Demand Creation teams to develop new applications, recipes, kitchen efficiency solutions that assist our customers to profitably grow their businesses and increase their demand for Fonterra dairy products.

· Provide functional benefit and application training to the Foodservices team (both Fonterra and distributor sales teams) to lift our selling game through superior technical knowledge of our products.

· Monitor food trends that use dairy products in Foodservice bakery and hot kitchen applications in other relevant countries and adapt for Vietnam and Cambodia.

Customer Development

· Development of close working relationships with key customers to clearly understand their needs and then develop technical solutions using Fonterra products that enhance their business.

· Present new recipe/ products to customers, with a focus on Fonterra product advantages.

· Assist the Sales Execution and Demand Creation teams to interact with customers and follow up on technical application commitments.

Innovation and Technical Training

· Technical responsibility for the Foodservice Division’s Innovation Strategy.

· Identification of new recipes and technical solutions for the Vietnam and Cambodia markets from a variety of sources e.g.

- Networking with Key Opinion Leader Chefs/Bakers

- Monitoring Foodservice dairy application trends in other relevant countries that can be adapted into profitable product and solution concepts for Vietnam and Cambodia.

· Responsible for development of all technical solutions and training of the Foodservices team.

Product Testing and Detailing

· Benchmark testing regime established and maintained for all Fonterra and competitive set products.

· Responsible for the setting and continual improvement of professional standards for Fonterra Foodservice product demonstrations and technical detailing.