ITECHWX ★ 3.4

We are, iTechwx, established in mid-2022, with over 1300 employees across 3 offices within Ho Chi Minh City and 1 office in Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.

Responsibilities

• Be responsible for pre-sales support for business customers in China market.
• Answer customer calls, respond to customer inquiries, identify their purchasing needs, assist them in online purchases, and contribute to the company's sales performance.
•  Chat simultaneously with multiple customers online, type quickly, handle customer issues promptly, identify potential purchasing needs, and assist customers in completing online purchases.
• Provide a high-quality customer service experience, accurately record customer needs, and promptly submit them to the subsequent sales department for follow-up.
• Work closely with team members to solve problems together; maintain high efficiency under pressure.
• Have an understanding and familiarity with Chinese culture; those with relevant life or work experience in China are preferred. 

Qualifications

•  Fluent in Mandarin/Cantonese( speaking, listening, reading and writing)
• Good English reading and writing skills, and proficient in using office software.
• Candidates with relevant experience in customer service or sales are preferred.
• Strong learning ability and excellent communication skills.
• Able to handle work pressure and complete tasks efficiently.

Benefits:

• Salary upto 21M gross.
• Salary at 100% during the probationary period.
•  90% contribution of the gross salary to social insurance.
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Full working equipment will be provided.
• Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
• Activities: Birthday party, Employee engagement activities.

📍Working location: Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City, Vietnam

📍Working time: 8AM-5PM VNT, Mon-Fri

📍Public holiday: follows the Hong Kong public holiday