Kingspan

KEY RESPONSIBILITIES AND DUTIES

1. Customer care
- Responsible for delivering world class customer service to our customer base.
- Inputting Customers order requirements onto computer system in time to meet particular production and delivery schedules.
- Key Account Management approach to various aspects of very busy Customer Service Department including imports.
(Process and co-ordinate overseas orders, cross checking import documents for customs clearance and delivery)
- Deal directly with customers by telephone, electronically.
- Respond promptly to customer enquiries and requests.
- Handle customer complaints in conjunction with Quality department
- Conversion of client order details to internal production information requirements.
- Detail entry with production scheduling sector
- Liaise with “Customer Technical Services” for product knowledge and application upgrade for correct order interpretation and customer advice.
- Educate customer to product lead times.
- Participate in continuous improvement programs and any training necessary to the position.
- Liaising with Roofing/Cladding contractors, Architects, building contractors, prestige customers when necessary.
- Complete management of customer accounts
- Communicate and coordinate with internal departments to ensure on time delivery in full.

2. Documentation handling
- Responsible for dealing with import and export process/ documentation.
(Prepare documents and customs declaration, check HS code, contract, invoice, packing list, L/C, related documents...)
- Prepare documents for C/O application, quality inspection of goods if any...
- Process and co-ordinate overseas orders, cross checking import documents for customs clearance and delivery
- Keep contact with customer/supplier/forwarder to solve trouble happen.
- Follow up payment status and shipping schedule from supplier.
- Collect/ monitor and check all contracts and import - export documents/ receipts related to Customs Report.
- In charge of all related Customs Reports.
- Make sure truthful, accurate and timely reporting of data.
- Knowledgeable in ISO documentation.