Lotte Duty Free

Essential Job Duties and Responsibilities:

1/ Building the business:
- Always in ready status to welcome consumers
- Achieve monthly targets.
- Has full knowledge about product.
- Update special information about daily sale program such as: special sales strategies, new promotion, changed price, currencies exchange rates, new product lines, brand visiting.
- Make the right payment process.
- Handle customers’ complaints and other incidents, report to Direct Leader/ Supervisor.
- Return cash floats and all necessary documents to close registers and secure sales receipts. Process end-of-shift balancing of monies.
- Hand over work properly between shifts. Make sure pending works are acknowledged and followed-up.
- Before closing, ensure nobody remains in shops, all electronic facilities are turned off according to GA department’s guidelines, and all doors are shut and locked properly.
- Create and maintain an attractive and clean counter environment.

2/ Goods control:
- Check stock integrity and proceed stock replenishment and oversee the display.
- Check stock label, price tags, POP.
- Oversee stock transfer. Make sure stock are picked and packed properly. Picking list must be checked before inputting in POS system.
- Stock inventory every month.

3/ Manner:
- Strictly follow grooming rules: uniform, name tags, hair, nails, make up, gestures, service attitude.
- Coordinate for proceeding body check protocol when staffs get out from working place.
- Assist and train staffs during working shift.
- Oversee POS settlement and cash collection.
- Make daily report to Sales Managers.
- Adhere to all policies/procedures in compliance with airport.

4/ Other Job Functions or Accountabilities:
- Assist in merchandise inventories as applicable.
- Assist in proper handling of merchandise including maintenance of visual merchandising guidelines.
- Assist in periodic floor re-sets.
- Assist Managers as needed to ensure consistent execution of store objectives.