LANGUAGE TALENT SOLUTIONS

Mô tả Công việc

• Operate seller centers fluently, Conduct regular SKU hygiene checks, and analyze key reports for sales, order performance, and store health.
• Maintain platform store content according to client specifications, including titles, descriptions, attributes, etc.
• Lead the optimization of workflow through automation, coordinating activities, and addressing risks to ensure continuous improvement.
• Foster strategic partnerships, understanding client business objectives, and brand identity for mutual business success.
• Manage end-to-end projects and execute promotional setups based on client requirements.

Key Responsibilities:

1. Workflow Optimization and Management:

• Manage workflow optimization through automation.
• Map, plan, and coordinate activities related to workflow.
• Address WF/Queue related risks, collect feedback, and ensure continuous process improvement.
• Strategic Partnership Development:
• Foster strategic partnerships to drive mutual business success.
• Develop a deep understanding of the client's business objectives and brand identity.

2. Project and Promo Management:

• Manage and coordinate projects (tickets) end to end.
• Execute all promo setups and submissions according to client requirements.

3. Store Content Management:

• Maintain client platform's store content (title, descriptions, attributes, etc.) as per client specifications.
• Coordinate with clients to update product details and price points.

4. Performance Analysis and Reporting:

• Conduct daily SKU hygiene checks to assess competitiveness, sales performance, stocks, pricing, etc.
• Operate Shopee/Lazada/Tokopedia/Tiki seller centers fluently.
• Understand and analyze basic reports on Seller Centre, including sales and order performance, product performance, store health, and promotion performance.

5. Site Performance Reporting: Analyze daily, weekly, and monthly reporting of site performance via Key Performance Indicators (e.g., service levels).

6. Relationship Building:

• Build a strong relationship with the site operations team (Market POCs/ Oms/ Team Leads) to ensure proper execution of the capacity plan.
• Provide general education regarding the best workflow management practices