Leaderart Industries

Job Summary:
Assist Sales & Marketing Manager /Senior Sales & Marketing Executive to fulfill customers’ requirements, enquiries and shipments schedule.
Preferable to have experience also in branding for consumer products and e commerce.

Duties and Responsibilities:
Primary duties: (Approximately 70 to 80% of daily work schedule)
· Maintain relations with current customers.
· Develop new customers in different markets
· Communicate with customers (thru e-mails, faxes, etc.).
· Manage full process of sales cycle (prepare quotation, issue Proforma Invoice/ Sales Confirmation to customers, issue shipping order to production, follow up shipment schedule, and closing).
· Follow up on all customers’ request
· Liaise with internal departments such as Planning, Production, QA, and R&D.
· Prepare and send samples as per customer’s requisition.
· Analyze sales data

Secondary duties:(Approximately 20 to 30% of daily work schedule)

· Participate in ISO activities and customers’ audit.
· Update and maintain price list of new, existing and potential customers.
· Attend events or exhibitions.
· Send the customer survey form to existing and new customers and analyze the data.
· Follow up new projects (new item) progress.
· Receive and resolve customer issues and complaints.
· Perform other related duties as required.
· Perform shipping related jobs as required.
The person is expected to work closely with staffs from all departments.
Authorities:
· Instruct production personnel to take immediate corrective action whenever the production outputs do not meet customer’s requirement.
· Authorized to approve Delivery Order.