MAGEPLAZA ltd ★ 4.1

Collect customer feedback to contribute to continuous product and service improvements.
Guide customers through purchase processes, contracts, and related terms.
Assist customers with payment processes if necessary.
Educate customers on product functionalities, helping them maximize their usage.
Collaborate with internal teams to address complex customer inquiries.
Advise customers to recognize the value of products/services relative to their needs.
Resolve customer issues efficiently, ensuring high satisfaction levels.
Collaborate with relevant departments to ensure customers receive appropriate benefits.
Maintain accurate customer records and communication logs.
Clearly and engagingly introduce products/services, emphasizing the benefits customers will receive.
Provide guidance on product/service usage as required.
Update and improve support documentation (User Guide, FAQ, Tips) based on customer feedback and team requirements.
Respond promptly and accurately to customer inquiries via live chat, email/ticket, and phone support if needed.

Willingness to work shifts.
Proven experience in customer support, customer success, or a similar role.
Ability to multitask, prioritize, and manage time effectively in a fast- paced environment.
Familiarity with Magento or eCommerce platforms is advantageous.
Strong problem- solving abilities with a customer- focused mindset.
Proficient in using office tools and relevant software; prior experience in a similar role is preferred.
A proactive, positive attitude and ability to work collaboratively within a team.
Fluent in written English (fluency in verbal English is a plus) with exceptional communication and interpersonal skills.

Compensation & Allowances

Full equipment provided (PC/laptop, etc.)
Bonus schemes: performance bonus, quarterly bonus, Tet holiday bonus, 13th- month salary
Transportation and parking allowances per company policy
Competitive salary based on capabilities and performance: up to 15,000,000 VND
Performance reviews 2 per year

Perks & Working Environment

Modern open- space office and well- stocked pantry with daily snacks, coffee, and tea
Weekly/monthly team bonding events: Happy Time, birthdays, team outings, trekking trips, etc.
Access to various post- work activities: running club, football, badminton, board games, PS5.
Dynamic, friendly, and professional environment with growth opportunities
Full coverage of social insurance, paid leaves, annual company trips, health check- ups, maternity, and other welfare policies

Training & Development

Opportunities to develop personal capacity and join regular workshops with the team for continuous improvement
Access to soft skills and technical training programs
On- job training by experienced leaders

Cập nhật gần nhất lúc: 2025-04-04 19:30:02