Mô tả công việc
- Enhance guest experience through feedback collection, complaint resolution, and exceptional service programs.
- Improve efficiency by optimizing processes, managing staff, and using technology.
- Maintain quality by setting standards, conducting checks, and ensuring facility upkeep.
- Foster a culture of excellence by promoting high service standards and encouraging staff and guest participation in continuous improvement.
- Report regularly to management on quality outcomes, highlighting achievements, challenges, and areas for further improvement.
Quyền lợi được hưởng
- Attractive salary
- Full service-charge in probation time
- Day off/week: 02 days (working time: 9hrs/day)
- Have health care and Insurance
- Opportunity to develop career path
- Transportation support for fuel or shuttle bus.
- Additional benefits according to company policy.
Yêu cầu công việc
- Has experience managing quality standards within a hospitality environment.
- Is proactive, detail-oriented, and passionate about delivering exceptional guest experiences.
- Is excellent in problem-solving abilities and can think critically to resolve issues.
- Has strong leadership skills and can collaborate effectively across departments.
Yêu cầu hồ sơ
Công ty TNHH Marshall Amplification (Vietnam),địa chỉ: Đường 5A, KCN Nhơn Trạch II, Thị trấn Hiệp Phước, Nhơn Trạch, Đồng Nai, là công ty 100% vốn UK, quản lí bởi các sếp Hàn Quốc. Chuyên sản xuất Loa, Âm ly của thương hiệu nổi tiếng Marshall xuất khẩu sang nước ngoài.