OUTCUBATOR VIỆT NAM ★ 3.0

Work with other internal teams to resolve any merchant account- related matters, such as compliance, fraud and risk, business development, account management, optimization, and integration.
Work closely with the different internal teams and provide recommendations for features, tools, and processes to improve merchant experience and customer service;
Manage merchant accounts with the goal of retaining and helping their business grow;
Contribute to improving merchant support by identifying sources of merchant issues, recognizing trends, and sharing reports with the relevant teams;
Analyze merchants’ needs and inquiries and provide sustainable resolution to issues;

• Bachelor’s Degree;
• Preferably with experience in customer support or sales role within a business-to-business (B2B) environment;
• Excellent communication skills in English;
• Customer-centric - you are highly responsive and always put your customers first;
• A problem-solver with strong analytical skills and can deliver creative, out-of-the-box solutions;
• Opportunistic with an entrepreneur mindset;
• Flexible and can thrive in a fast-paced dynamic environment;
• Collaborative and can work well with other teams as well as independently ;
• Able to work independently and collaboratively with other members of the team.

• Competitive compensation depending on experience and skills;
• Private Insurance;
• Individual career path;
• Comfortable workplaces with the most up-to-date equipment;
• Our own chefs make delicious breakfasts, lunches and desserts for whole team;
• Convenient office location near West lake;
• High energy, international and innovative team;
• Annual assessments;
• Flexible working time;
• Optional business trips;
• Monthly team outing.

Notes: Only shortlisted candidates will be contacted