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About JobAs a System Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients. Job responsibilities
You will work with incident management process and tools
You will use complex application systems and find your way through them to debug a business impacting issue
You will follow standards and best practices to bring operational efficiencies, stability and availability of the system
You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients
You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents
You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response
You will apply the latest technology thinking from our to solve client problemsJob qualificationsTechnical Skills
You have experience working programming languages such as .Net (C#) and Java, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell
You understand how to use debugging tools and how to troubleshoot issues with the code
You have experience working with relational or non-relational databases
You have experience working with CI/CD tools such as Jenkins or Azure pipelines
You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana
You are comfortable with Agile methods such Scrum and/or Kanban
You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested
Professional Skills
You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders
You have good communication and articulation skills
You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more
You are resilient in ambiguous situations and can approach challenges from multiple perspectives
You are willing to be part of a rotation- and need-based 24x7 team and are able to handle multiple engagementsAt Thoughtworks, we believe technology can be a powerful force for good. That's why our purpose is to create an extraordinary impact on the world through our culture and technology excellence. This isn't just a slogan, it's the core principle guiding every decision we make. We achieve this through a relentless pursuit of excellence and a culture built around these five core values:
Be an awesome partner for clients and their ambitious missions: We believe in building strong, collaborative relationships with our clients, helping them achieve their most ambitious goals.
Revolutionize the technology industry: We're constantly pushing boundaries and innovating, aiming to make a lasting impact on the entire tech landscape.
Amplify positive social change and advocate for an equitable tech future: Technology should be a force for good. We actively promote positive social change and fight for an inclusive and equitable tech industry.
Foster a vibrant community of diverse and passionate technologists: Our diverse and passionate teams are our greatest asset. We foster a collaborative and inclusive environment where everyone feels valued and empowered to thrive.
Achieve enduring commercial success and sustained growth: A healthy and sustainable business allows us to continuously invest in our people, technology and social impact initiatives.
This commitment to our purpose is matched by a commitment to our people. As Thoughtworkers, you'll be empowered to focus on what you do best - creating positive change through technology - because we offer a comprehensive benefits package designed to support your well-being and career development.Here's how we support our team:
Health & wellness: Health insurance for employees and their immediate family, mental health support and annual check-ups.
Work-life balance: Flexible work arrangements on a hybrid work model, maternity/paternity leave, sabbatical leave.
Financial security: Competitive salaries, referral bonuses, and laptop buyback programs.
Professional growth: Training allowances and personal development budgets.
Technology & equipment: Top-tier MacBooks and allowances for work-from-home setups.
Connectivity: Monthly communications allowance to stay connected at home and on the go.
Fun & camaraderie: We organize engaging social activities like running clubs, nature outings, annual events and monthly Town Halls to foster connections and a positive work environment.
Ready to break free from the ordinary and achieve the extraordinary? Explore our open roles!