Daily Operations Management:
- Performance Monitoring & Improvement: Track and analyze key performance indicators (KPIs) like On-Time In-Full (OTIF), backlog, and order aging. Identify areas for improvement and implement solutions to enhance efficiency and optimize delivery performance.
- Order Management: Oversee Cash on Delivery (COD) remittance, Proof of Delivery (POD) confirmation, and manage ad-hoc delivery requests and special handling requirements.
- Vendor Management: Develop and maintain strong relationships with transportation vendors. Train vendors on standard operating procedures, KPIs, and ensure alignment with company standards. Proactively troubleshoot issues and address performance gaps.
- Customer Satisfaction: Function as a customer advocate by actively managing and resolving customer complaints and pain points related to transportation. Analyze data to identify trends and implement solutions to enhance the overall customer experience.
- Reporting & Analysis: Prepare and present accurate and insightful reports on transportation performance, including analysis of trends, cost drivers, and improvement initiatives.
- Budget Control: Manage and control transportation costs, ensuring adherence to budget and identifying opportunities for savings. Plan and revise the transportation budget quarterly.
- Claims Management: Handle claims for lost or damaged orders, liaising with vendors and internal stakeholders to ensure timely resolution and minimize financial impact.
- Invoice Reconciliation: Reconcile transportation invoices monthly to ensure accuracy and process payments efficiently.
- Oversee and optimize transportation operations across diverse sales channels, including:
- Offline B2B: Distributors, large retailers, supermarkets, shopping malls, and beauty salons.
- E-commerce: Direct-to-consumer from platforms like Lazada, Shopee and Tiktok.
- Systems & Technology: Participate in User Acceptance Testing (UAT) for new logistics systems and features. Report and escalate system errors to IT teams and contribute to continuous improvement initiatives.
- Process Optimization: Identify and implement process improvements to enhance operational efficiency, reduce costs, and minimize environmental impact (CO2 reduction). Research and benchmark best practices within the local market.
- Vendor Selection: Lead the bidding process to acquire new transportation vendors, evaluating proposals, and negotiating contracts to secure competitive rates and service levels.
- Prepare for omnichannel Logistics: Contribute to building robust omnichannel fulfillment capabilities to seamlessly integrate online and offline operations.
- Conduct frequent Gemba walks at warehouses and distribution centers to observe operations firsthand, identify areas for improvement, and ensure adherence to standards.
- Undertake occasional visits to customer locations to gain a deeper understanding of delivery experiences and gather feedback for optimization
- Bachelor’s degree in supply chain management, Logistics, or a related field.
- Minimum of 3 years of experience in a transportation or logistics management role, with a proven track record of success in optimizing operations and driving cost savings.
- Strong analytical skills with the ability to analyze data, identify trends, and draw meaningful insights to solve problems and improve decision-making.
- Advanced proficiency in Extract-Transform-Load data for exploratory analysis and developing performance management dashboards by Microsoft Excel, SQL, and Python are preferred.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with internal and external stakeholders at all levels.
- Experience in the e-commerce or logistics industry, particularly with companies like LEX, Shopee Express, GHN, or Ninjavan, is strongly preferred.
Công ty TNHH Minh Khánh Long là doanh nghiệp hoạt động trong lĩnh vực thực phẩm với thương hiệu Bếp Hoa chuyên cung cấp thực phẩm, món ăn chế biến sẵn cho khách hàng, cùng hệ thống nhà hàng ẩm thực đang được xây dựng và phát triển.
Với mục tiêu mang tới cho khách hàng những trải nghiệm ẩm thực trọn vẹn, nâng tầm bữa ăn hàng ngày, mang tới cho khách hàng những món ăn ngon nhất, sản phẩm tốt & chuyên nghiệp nhất làm từ những nguyên liệu tươi ngon, nguồn gốc rõ ràng, các thương hiệu ẩm thực trong hệ thống của Minh Khánh Long luôn được chăm chút và không ngừng phát triển. Sau hơn 2 năm hoạt động, sự phát triển quy mô & số lượng nhân sự đã tăng trưởng không ngừng tới hơn 300 nhân sự.
Theo kế hoạch mở rộng và phát triển kinh doanh, đáp ứng nhu cầu của khách hàng đang gia tăng, chúng tôi luôn nỗ lực phát triển đội ngũ nhân sự và mang đến một môi trường làm việc chuyên nghiệp, cởi mở và “có tâm - có tầm", góp phần mang tới những món ăn ngon mỗi ngày cho các gia đình.